Digital Experience Strategist

5 days ago

Boucherville, Quebec, Canada RONA Full time
About RONA

At RONA, we empower our employees to bring their passions to life every day. Our teams are driven by a desire to help people realize their projects and make a positive impact in the communities we serve.

We operate or service corporate and affiliated dealer stores with a distinctive product and service offering, complemented by store formats ranging from neighborhood hardware stores to big-box stores under our RONA+, RONA, and Dick's Lumber banners. These formats enable us to meet the needs of all DIYers and contractors.

If you have the talent, we provide the tools. Here, your work and ideas will contribute to building a thriving organization. Your voice will always be heard and valued. You'll find career opportunities that align with your ambitions and further develop your unique set of skills.

About the Role

We're seeking a skilled and motivated Digital Customer Experience & E-Commerce Advisor to join our team. Reporting directly to the Site experience manager, this role is critical in driving our online customer journey, managing online-only programs, launching new brands, optimizing all campaigns through an AB/test program, and enhancing the path to conversion. The ideal candidate will have a strong background in e-commerce, digital marketing, and customer experience, with a focus on delivering a seamless online journey for our customers.

Your Key Responsibilities:
  • Oversee the implementation and management of all online-only programs.
  • Lead the online launch of new brands, ensuring a cohesive and engaging customer experience.
  • Develop and optimize promotional strategies including dynamic coupons, value cues for search landing pages, value cues badges, and flyer integration.
  • Manage various content pages, including shop & brand pages, awareness pages, and operational pages.
  • Analyze and optimize the customer journey funnel to improve conversion rates.
  • Analyze and optimize site navigation based on trends and seasonality.
  • Oversee site content, focusing on optimization in categories and collaboration with the marketing team on the Workbench content section.
  • Support the marketing team in managing site monetization efforts, starting with Criteo, and collaborate to introduce new monetization strategies.
  • Lead the transfer of all content pages to the new Sanity platform.
  • Participate in all E-Commerce Projects & QA Testing as needed.
  • Implement new site features, such as the 'New In' filter, to enhance customer engagement.
  • Conduct A/B tests to compare different site elements (e.g., NPC vs PLP) and analyze results to drive improvements.
  • Focus on analyzing the conversion funnel to identify and implement enhancements that drive higher conversion rates.
The Ideal Candidate:
  • Bachelor's degree in business, e-commerce, or similar.
  • At least 3 years of experience in e-commerce, digital marketing.
  • Cross-functional experience and ability to lead directly and through influence.
  • Experience with Adobe Analytics, Hotjar, and Figma (an asset).
  • Exceptional analytical and communication skills.
  • Driven, self-starter attitude, problem-solving skills, and ability to perform in a fast-paced, changing environment.
  • Ability to quickly bring clarity and define a path forward in complex situations.
  • Proficiency in French, spoken and written.
About Our Benefits

As a member of the RONA family, you'll enjoy many benefits, including:

  • A childcare center that can accommodate up to 78 children.
  • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, FARO Roasting Houses, and Tim Hortons coffee stations.
  • Electric car charging stations.
  • A fitness center, sports activities, and showers.
  • Exclusive employee discounts, plus a 10% discount on store merchandise at all RONA locations.
  • Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
  • Career growth opportunities within the company.
  • An inclusive and safe working environment.
  • Promotion of work-life balance.
  • An employer involved in the community.
  • And much more.

  • Digital Experience Strategist

    1 month ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    B2B Customer Experience Manager Job DescriptionRONA Inc. is seeking an experienced B2B Customer Experience Manager to join our team. As a key member of our digital team, you will be responsible for developing and executing digital initiatives that drive engagement and meet client needs.Main Responsibilities: Analyze user data and feedback to continuously...

  • Expert Category Strategist

    4 days ago

    Boucherville, Quebec, Canada RONA Full time

    RONA is a leading home improvement retailer seeking an Expert Category Strategist - Digital Transformation Leader to join our team. As a key member of our eCommerce leadership, you will be responsible for developing and executing strategies to enhance the online customer experience across various categories.We estimate the salary for this position to be...

  • Digital Experience Manager

    1 month ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    B2B Experience Manager Job DescriptionWe are seeking a skilled Digital Experience Manager to support the development and execution of digital initiatives tailored to B2B audiences. The successful candidate will analyze user data and feedback to continuously improve the PRO experience on our digital platform.This role involves managing cross-functional teams...

  • Digital Experience Manager

    2 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Job OverviewWe are seeking an experienced Digital Experience Manager to join our team at RONA Inc.About the RoleThis is a hybrid position, requiring a reliable mode of transportation to and from our corporate head office in Boucherville, QC. Proficiency in French, both spoken and written, is essential for this role.The successful candidate will work 3 days...

  • Strategic Digital Experience Director

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    Role OverviewWe are seeking a highly skilled Strategic Digital Experience Director to join our team at RONA Inc. This role offers the opportunity to drive digital transformation and deliver exceptional customer experiences in a dynamic and innovative environment.About the RoleThe successful candidate will be responsible for developing and executing strategic...

  • Digital Experience Manager

    2 days ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    B2B Digital Strategy and OperationsThe B2B Digital Experience Manager will play a crucial role in developing and executing digital initiatives tailored to B2B audiences. This individual will be responsible for ensuring our platform delivers a seamless, user-friendly experience that drives engagement and meets client needs.This role involves analyzing user...

  • Digital Experience Manager

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    RONA Inc. is seeking a skilled Digital Experience Manager to support the development and execution of digital initiatives tailored to B2B audiences.As a key member of our team, you will analyze user data and feedback to continuously improve the PRO experience on our digital platform. You will also manage cross-functional teams to align digital efforts with...

  • Category Experience Strategist

    1 week ago

    Boucherville, Quebec, Canada RONA Full time

    About RONAAt RONA, we empower our employees to grow and succeed every day. Our diverse teams are driven by a passion for helping people bring their projects to life and making a positive impact in the communities we serve.We operate or service corporate and affiliated dealer stores. With a unique product and service offering and complementary store formats...

  • Digital Marketing Strategist

    4 weeks ago

    Boucherville, Quebec, Canada Danone Full time

    About UsNutricia Canada, a leading specialized nutrition company within Danone, has been pioneering nutritional solutions for over 125 years.We are committed to protecting and nourishing both people and the planet through our unique approach to healthcare and sustainability.Job SummaryThis exciting opportunity as an Associate Digital Manager is available due...

  • Digital Experience Optimization Specialist

    1 week ago

    Boucherville, Quebec, Canada RONA Full time

    About RONAAt RONA, our team members are passionate about helping people bring their projects to life. We strive to make a positive impact in the communities we serve by providing exceptional products and services.We operate or service corporate and affiliated dealer stores, offering a distinctive product and service portfolio across various store formats....

  • Chief Information Security Strategist

    4 weeks ago

    Boucherville, Quebec, Canada Groupe Robert Full time

    Job DescriptionAt Groupe Robert, we're seeking a highly skilled Chief Information Security Strategist to join our team. This is a key role that will play a critical part in ensuring the security and integrity of our IT systems.About the RoleWe're looking for a seasoned information security expert with a strong track record of developing and implementing...

  • Senior Web Intelligence Strategist in Business Optimization

    4 weeks ago

    Boucherville, Quebec, Canada Rona Inc. Full time

    Job DescriptionWe are seeking a highly skilled Senior Web Intelligence Strategist to join our team at Rona Inc.About the RoleThe successful candidate will be responsible for measuring the performance of our digital properties and providing data-driven recommendations to optimize online conversion. This involves creating and maintaining reporting solutions...

  • Digital Visual Experience Specialist

    4 weeks ago

    Boucherville, Quebec, Canada Blax Full time

    Company OverviewBlax is a forward-thinking organization that values innovation and creativity.About the RoleWe are seeking an exceptional UX/UI Designer to join our team. As a Digital Visual Experience Specialist, you will be responsible for designing and implementing multi-platform visual concepts.SalaryThe estimated annual salary for this role is...

  • Chief Financial Strategist

    2 weeks ago

    Boucherville, Quebec, Canada Danone Full time

    About Danone CanadaDanone Canada is a leading consumer-facing B Corporation that operates from headquarters in Boucherville, Quebec, and Toronto, Ontario. As the country's largest consumer-facing B Corporation, we demonstrate our commitment to social and environmental performance, accountability, and transparency.Job Title: Chief Financial Strategist -...

  • Digital Experience Leader for E-commerce Growth

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    About RONA Inc.RONA is a leading Canadian retailer of products and services for home renovation, repair, and maintenance. Our mission is to make a difference in the communities we serve by helping people bring their projects to life.Job OverviewWe are seeking an exceptional Digital Customer Experience & E-Commerce Advisor to join our team. As a key player in...

  • Chief Financial Strategist

    1 week ago

    Boucherville, Quebec, Canada Fed Finance Full time

    As a Chief Financial Strategist at Fed Finance, you will play a pivotal role in shaping the financial future of our clients. We are seeking an experienced professional to lead our team and drive strategic decision-making.About Us: Founded in 2001, we specialize in temporary and permanent recruitment for accounting and finance professionals. Our consultants...

  • Digital Experience Specialist

    4 weeks ago

    Boucherville, Quebec, Canada RONA Inc. Full time

    About RONA Inc.RONA Inc. is a dynamic organization with over 22,000 employees passionate about helping people bring their projects to life. We operate or service some 425 corporate and affiliated dealer stores across various banners, including RONA+, RONA, and Dick's Lumber. Our commitment to innovation and customer satisfaction drives us to deliver...

  • Chief Information Security Officer

    4 weeks ago

    Boucherville, Quebec, Canada Groupe Robert Full time

    About Groupe RobertGroupe Robert is a leading logistics company with terminals in Quebec and Ontario.We are committed to supporting the diversity of our employees and creating an inclusive work environment.Job Title: Chief Information Security Officer - Cybersecurity StrategistSalary: $120,000 - $180,000 per yearJob Description:The Chief Information Security...

  • Product Portfolio Strategist

    4 weeks ago

    Boucherville, Quebec, Canada Rona Inc. Full time

    About RONA Inc.At RONA Inc., our passion is to help people bring their projects to life. With over 22,000 employees, we operate or service some 425 corporate and affiliated dealer stores across Canada.Salary RangeThe estimated salary for this role is $120,000 - $150,000 per year, depending on experience.Job DescriptionWe are seeking a highly motivated...

  • Digital Operations Specialist

    4 weeks ago

    Boucherville, Quebec, Canada Rona Inc. Full time

    About RONAAt RONA, we're a team of over 22,000 passionate individuals who strive to make a difference in our communities. We're committed to helping people bring their projects to life through our distinctive product and service offering.SalaryWe offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.Job DescriptionThe...