Bilingual French Customer Service Representative

4 weeks ago

Fredericton, New Brunswick, Canada HGS Full time

Job Description

Votre impact: En tant qu'associé en relations avec la clientèle, vous aurez la capacité de travailler dans un environnement collaboratif et engageant avec un seul objectif, ayant un impact positif sur la journée des gens. Nous vous formerons pour être un expert dans votre domaine, afin que vous puissiez offrir en toute confiance une expérience client incroyable.

Vous répondrez, en anglais et en français, aux demandes de facturation des clients, identifierez les besoins uniques de chaque client, répondrez aux préoccupations, prendrez les paiements et exercerez l'intelligence émotionnelle pour améliorer l'expérience client.

Alors, à quoi ressemble une journée dans la vie d'un représentant du service à la clientèle?

  • Communiquer avec les clients par le biais d'appels entrants reliées à la facturation, les paiements, les services existants et nouveaux, les offres promotionnelles et la mise à niveau / rétrogradation des services
  • Identifier les besoins des clients grâce à une écoute active pour répondre aux questions, aider au dépannage ou faire des recommandations de produits en fonction des besoins des clients
  • Adoptez une approche consultative avec les clients qui rencontrent des problèmes avec leur service en s'appropriant du problème et de la résolution
  • Utiliser plusieurs systèmes informatiques pour rechercher des produits, des services, des problèmes communs et des solutions offertes
  • Documenter les besoins, les interactions et les résultats des clients dans l'outil ou le système approprié, y compris la création de demandes supplémentaires si les problèmes ne peuvent pas être résolus en temps réel
  • Créer un facteur « WOW » dans chaque interaction grâce à des compétences de communication exceptionnelles, en s'appropriant de l'interaction et de la rapidité du service
  • Séances de coaching 1:1 régulières avec votre superviseur pour vous assurer que vous respectez les indicateurs de performance clés

Why choose us?

HGS est un leader mondial en gestion de l'expérience client. Avec plus de 44 000 employés répartis dans 7 pays, notre mission est de rendre nos clients plus compétitifs en leur fournissant des expériences exceptionnelles. Propulsé par une philosophie « les gens en premier » et l'expérience de servir plus de 900 des marques mondiales les plus importantes, HGS est le parfait endroit pour construire votre avenir.

De plus, travailler avec HGS vous offre des avantages tels que:

  • Un salaire de départ de 17,35 $ de l'heure et des opportunités d'heures supplémentaires
  • Un potentiel de bonus
  • Des avantages médicaux, dentaires, visuels et assurance-vie de classe mondiale
  • Des bonus de référence d'ami
  • Des programmes d'assistance aux employés
  • Des options de planning flexible
  • Des opportunités de carrière dans une organisation en croissance rapide
  • Un environnement centré sur les personnes où vous ferez des connexions et des amitiés à vie

What we are looking for:

Alors, qu'est-ce qu'un vraiment bon représentant du service à la clientèle? Considérez-vous comme un expert en produits et un résolveur de problèmes qui fournit une approche consultative à la résolution des problèmes. Si vous êtes passionné, énergique, audacieux et que vous voulez travailler dans un rôle centré sur le client avec une opportunité incroyable d'avoir un impact sur la vie des gens, vous allez adorer cette opportunité

Requirements

  • Vous devez avoir au moins 18 ans
  • Vous pouvez travailler des heures flexibles car les besoins de l'entreprise peuvent changer
  • Vous avez au moins 6 mois d'expérience en service à la clientèle et vous comprenez la valeur de la formation / du feedback
  • Vous avez de l'expérience pour résoudre des problèmes et vous comprenez l'importance de prendre en charge la résolution pour le client
  • Vous démontrez une nature attentionnée, supportif et amical dans chaque interaction avec la plus grande confiance et l'urgence
  • Vous êtes à l'aise avec les ordinateurs, vous pouvez travailler à un bureau et travailler avec plusieurs moniteurs
  • Vous êtes orienté vers les résultats et vous êtes à l'aise pour fournir des recommandations et des solutions aux clients
  • Vous avez des compétences de communication exceptionnelles en français et en anglais, tant orales que écrites
  • Vous êtes à l'aise pour travailler à domicile et avez un espace approprié avec une connexion Internet câblée

Remarque: Cette position ne répond pas au Programme de pilote de l'immigration atlantique ou au Programme de nomination provinciale car il s'agit d'une position de travail à domicile.

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