Pet Care Professional Leader

6 days ago


Terrace, Canada Pet Valu Full time
About Pet Valu

We are a leading pet supply retailer in North America, dedicated to providing top-quality products and services for pets and their owners.

Job Overview

As a Store Manager, you will be responsible for leading our team of passionate pet experts to deliver exceptional customer service and help pet owners find the right products for their pets.

Responsibilities
  • Ensure all customer service standards are met by staff; maintain strong relationships with local animal welfare organizations
  • Manage a team of employees, including recruiting, scheduling, training, task assignment, supervision, and coaching
  • Ensure all staff adhere to corporate standards and procedures
  • Coordinate order placements, manage inventory, complete store audits and safety checks, coordinate minor repairs, and complete administrative tasks
  • Lead store staff to achieve targeted results
Requirements
  • Minimum 2 years experience in customer service and retail management
  • Enthusiasm for learning and growth in the pet care industry
  • Possess a friendly and outgoing personality with strong customer service skills
  • Ability to work scheduled hours, including weekends and evenings
  • Reliable transportation to and from the store
  • Capacity to understand inter-team conflicts and escalate when necessary
  • Working knowledge of point-of-sale systems
  • Ability to lift 50lbs repetitively
What We Offer
  • Competitive salary: $50/hour
  • Industry-leading promotion rate
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment


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