All Store Manager
1 month ago
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.
What you get:
- Management training
- Product knowledge
- Competitive wages
- Pet oriented career-building environment
What you do:
- Ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
- Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
- Ensure that all staff adhere to the standards and procedures set at the corporate operations level
- Coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
- Coordinate efforts of store staff to achieve targeted results
- Other duties and tasks as required
What you bring:
- Minimum of 2 years customer service and retail store management experience
- Enthusiasm for learning & growth in pet care industry
- Possess outgoing and friendly personality with strong customer service skills
- Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
- Reliable means of transportation to and from the store
- Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
- Capacity for understanding inter-team conflicts and escalating when necessary
- Working knowledge of POS system
- Ability to lift 50lbs repetitively
- Industry experience an asset
We believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.
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