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UX Researcher

1 month ago


Toronto, Ontario, Canada Aquent Full time
About the Role

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. We're seeking a UX Researcher to join our team and help shape the experiences we create through each of our digital products.

Key Responsibilities
  • Proactively identify research opportunities to inform product strategy and design decisions and create alignment around those opportunities and results.
  • Work closely with product, design, and marketing to conduct generative and evaluative research.
  • Represent the users' voice and needs by engaging with them on platforms/channels such as Alida, Maze, and the internal UAP program.
  • Design and facilitate internal workshops to gather information about new work or areas of focus.
  • Managing multiple research activities by effectively prioritizing and communicating those priorities and their implications with peers and partners.
  • Mentoring product designers in the research craft to democratize and enable research in the different pillars.
Requirements
  • 5+ years of deep experience conducting generative and evaluative, qualitative research using a variety of research methods.
  • Proficiency for in-person and remote workshop design and facilitation.
  • Strong presentation and storytelling skills.
  • Experience collaborating effectively with designers and members of other functional teams (Product, Tech, Business, Marketing, etc.).
  • Experience managing and/or mentoring other designers and researchers.
  • Experience conducting research in a B2B setting (strongly preferred but not required).
  • Experience working in highly-regulated industries (financial institutions, healthcare/pharma, etc.) and/or the loyalty space.
  • Experience with our current tool set: Alida, Maze, Fable, Figma, Mural.
  • Experience in community management.
  • Technical understanding of design research theory / design research tools.
  • Working knowledge of a variety of design research methodologies.
  • Experience working in cross-functional teams.
  • BA/BS degree or a related field or equivalent practical experience.
Nice to Have
  • MA/MS degree or certification.
  • Appreciation for design thinking.
  • Experience working within a large organization and an agile environment.
  • Experience contributing to digital product launch.