Senior UX Research Manager

3 weeks ago


Toronto, Ontario, Canada BMO Full time

About the Role

We are seeking a highly skilled Senior UX Research Manager to join our team at BMO. As a key member of our User Experience Research team, you will play a critical role in shaping the future of our banking products and services by leading the development of user-centric insights.

Key Responsibilities

• Manage research team: Lead a team of UX researchers, providing mentorship and guidance to help them achieve their full potential. Work to raise the bar on the quality and rigor of research outputs, ensuring all deliverables meet the highest standards.

• Improve process efficiency: Identify and implement opportunities to streamline research processes and workflows to increase efficiency, while ensuring that the team remains agile and responsive to evolving business needs.

• Develop team capabilities: Invest in the ongoing professional growth of the team by introducing new research methodologies, tools, and best practices that can elevate the team's impact across the organization.

• Increase UX research awareness & impact: Increase awareness of UX research insights across multiple departments. Develop and ensure good UXR practices and processes.

Requirements

• Bachelor's or Master's degree in human-computer interaction, psychology, sociology, or related field.

• Extensive experience in user research, preferably in a financial services context.

• Proven ability to lead research initiatives from discovery to delivery.

• Strong knowledge of user research methods, including qualitative and quantitative approaches.

• Expert communication and presentation skills, with the ability to tell the story, influence stakeholders and advocate for user needs.

• Experience managing and developing a team of UX researchers, driving a culture of continuous improvement and high performance.

• Experience working with cross-functional teams in an agile and waterfall environments.



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