Senior UX Researcher

3 weeks ago

Toronto, Ontario, Canada Float Financial Solutions Inc. Full time

About Float Financial Solutions Inc.

We're on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Our innovative platform enables businesses to streamline spending and optimize cash flow, so they can focus on what matters most: growth.

At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve.

Our Product

Float is Canada's first finance platform designed to empower businesses with fast, flexible, and accessible financial solutions. Our integrated suite of products, including corporate cards, bill pay, reimbursements, and financial services, rethinks how companies access capital, streamline spending, and manage growth.

About the Senior UX Researcher Role

We're looking for a creative and customer-obsessed Senior UX Researcher to join our team. In this role, you'll be responsible for helping to define and build a seamless business finance experience based on deep insight of the needs of our customers and Canadian businesses. Your work will impact the entire product platform, from corporate spend management to access to capital.

As the Senior UX Researcher, you will work across our most impactful product development initiatives, partnering closely with Product Managers, Designers, and Engineers. Your expertise in understanding business finance teams and workflows, along with your knowledge of the Canadian financial landscape, will ensure that our products are tailored to meet the specific needs of Canadian businesses.

Responsibilities

  • Lead end-to-end research initiatives across both software and financial products to uncover user pain points, behaviors, and motivations.
  • Collaborate with cross-functional teams to drive research-based decisions that inform product development strategies.
  • Advocate for the user at every stage of the product life cycle, ensuring that our solutions are grounded in real-world insights.
  • Conduct a wide range of research methods, including user interviews, surveys, usability testing, and data analysis.
  • Develop and present actionable insights and recommendations to stakeholders across the organization.
  • Implement a UX research toolkit, bringing your expertise to select the right tools and methodologies for impactful outcomes.
  • Provide mentorship to designers and product managers, fostering a culture of user-centered problem solving.
  • Stay informed on industry trends, best practices, and emerging research techniques to continuously elevate our research practice.

Requirements

  • 5+ years of UX Research or Business Finance experience, preferably in B2B SaaS, early to mid-stage startup environments.
  • Strong knowledge of business finance processes, including spend management, bookkeeping, and Canadian financial regulations.
  • Expertise in both qualitative and quantitative research methods, with the ability to translate findings into clear, actionable insights.
  • Comfortable with ambiguity and able to find creative ways to work through obstacles.
  • Strategic thinker with the ability to create a vision and communicate it effectively.
  • Excellent cross-functional communicator with the ability to bring multiple stakeholders together and problem-solve between various groups.
  • Understanding of the market and the business we're in, with a commercially focused mindset.
  • Customer-obsessed with a passion for building relationships, understanding customer needs, and advocating for them passionately.
  • Owner who takes complete ownership and accountability of delivery and outcomes.

What We Offer

  • Competitive compensation & total rewards
  • Flexible work hours and time off when you need to recharge
  • Small team = lots of autonomy to make an outsized impact
  • Opportunity to work with and learn from a world-class team
  • A Float card with a personal stipend to spend on what matters most to you
  • A dog-friendly office
  • The chance to say you helped build Canada's best corporate card and spend management platform

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