Inside Sales Representative
4 days ago
Job Summary
We are seeking an Inside Sales Representative to join our team at Doman Building Materials Group Ltd. This role will play a key part in establishing strong relationships with customers and driving sales growth for engineered wood products.
About the Role
The primary responsibility of this role is to support and partner with the Engineered Wood Product Sales Specialist to develop new customer channels and upsell engineered wood products with existing customers. The ideal candidate will have excellent customer service skills, be able to work independently, and have a proven track record of success in sales or customer-facing roles.
Main Responsibilities
- Support customer relationships with an established dealer network by using outstanding service skills and proactive sales techniques.
- Assist with inbound customer inquiries regarding product information and delivery information, as required.
- Respond accurately and efficiently to orders received by phone, fax, or email by way of the company's computerized order system.
- Prompt and accurate entry of credits and returns.
- Work as a liaison between the customer and all internal departments.
Business Development Responsibilities
- Support EWP Sales Specialist through business development presentations, lead generation activities, and customer visits, as required.
- Monitor competitive landscape and industry activity to help drive new business strategies and growth opportunities in conjunction with the EWP Specialist.
- Accountable for data/reporting, analysis, and recommendations to support EWP business activities, customer reviews, and marketing plans.
Requirements
- Sales:
- Excellent customer service skills and professional telephone manner.
- Demonstrated ability to anticipate customer needs.
- Comfortable with conducting outbound phone calls to existing customers.
- Minimum three years of sales or customer service experience.
- Technical:
- Able to quickly learn technical information specific to the building industry.
- Working knowledge of wood frame residential construction is an asset.
- Ability to read blueprints and experience with CAD software would be an asset.
- Other:
- Proficient with Excel, Word, and Outlook; good keyboarding and computer skills.
- Aptitude for numerical calculations.
- Excellent English communication skills both written and verbal with an ability to influence sales over the phone and in person.
Benefits
- Base salary: $65,000 - $75,000 per year.
- Team performance incentive plan (no commissioned sales).
- Group pension plan.
- Health benefits.
- Fitness reimbursement.
- Education reimbursement.
- Employee Referral Bonus.
- Scholarships for children.
- Discounts on product purchases.
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