Sales Development Representative

2 weeks ago

Blainville, Quebec, Canada Doman Building Materials Group Ltd Full time
About Doman Building Materials Group Ltd

We are a leading provider of building materials, and we're looking for a talented Sales Development Representative to join our team. As an Inside Sales Specialist, you will play a key role in establishing positive first impressions and customer service excellence.

Job Summary

The primary responsibility of the Sales Development Representative is to support and partner with our Engineered Wood Product Sales Specialist to develop new customer channels and upsell engineered wood products with existing customers.

Responsibilities
  • Work with EWP Sales Specialist to deliver and maintain programs and services.
  • Support customer relationships with an established dealer network by using outstanding service skills and proactive sales techniques.
  • Assist with inbound customer inquiries regarding product information and delivery information, as required.
  • Respond accurately and efficiently to orders received by phone, fax or e-mail by way of the company's computerized order system.
  • Prompt and accurate entry of credits and returns.
  • Work as a liaison between the customer and all internal departments.
Business Development Responsibilities
  • Support EWP Sales Specialist through business development presentations, lead generation activities, and customer visits, as required.
  • Monitor competitive landscape and industry activity to help drive new business strategies and growth opportunities in conjunction with the EWP Specialist.
  • Accountable for data/reporting, analysis and recommendations to support EWP business activities, customer reviews, and marketing plans.
  • Accountable for various administrative tasks including shipping, spreadsheet maintenance, inventory management/tracking, and other tasks, as required.
  • Participation in Joint Business Planning sessions with key customers and developing fact-based approach to servicing customer network.
  • Assist in lead generation for Allied Product Sales as extension of the Inside Sales Team.
Requirements
  • Sales:
    • Excellent customer service skills and professional telephone manner.
    • Demonstrated ability to anticipate customer needs.
    • Comfortable with conducting outbound phone calls to existing customers.
    • Minimum three years of sales or customer service experience.
    • Certified Sales Professionals (CSP) designation is desirable.
  • Technical:
    • Able to quickly learn technical information specific to the building industry
    • Working knowledge of wood frame residential construction is an asset
    • Ability to read blue prints and experience with CAD software would be an asset.
  • Other:
    • Proficient with Excel, Word, and Outlook; good keyboarding and computer skills.
    • Aptitude for numerical calculations.
    • Excellent English communication skills both written and verbal with an ability to influence sales over the phone and in person.
Benefits
  • COMPENSATION AND BENEFITS:
    • Base salary $65,000 - $80,000 per year, depending on experience.
    • Team performance incentive plan (no commissioned sales)
    • Group pension plan
    • Health benefits
  • OTHER WORK-RELATED BENEFITS:
    • Fitness reimbursement
    • Education reimbursement
    • Employee Referral Bonus
    • Scholarships for children
    • Discounts on product purchases

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