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Customer Service Representative

2 months ago

St Catharines, Ontario, Canada JobCart Inc Full time

Job Summary:

JobCart Inc is seeking a skilled Helpdesk Support Specialist to provide exceptional technical support and contribute to the success of our e-commerce enterprise.

Key Responsibilities:

  • Handle diverse customer channels, enriching your experience in a multifaceted industry.
  • Provide top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
  • Contribute proactive recommendations for process improvements to enhance the customer experience.
  • Embrace new technologies and stay at the forefront of digital innovation.

Requirements:

  • 1 year of experience as a help desk technician and/or customer support role.
  • Tech-savvy with knowledge of office automation products, databases, and remote control.
  • High School Diploma or equivalent.
  • Flexibility with hours of operation.

What We Offer:

  • Competitive pay rate of $19.23 per hour.
  • Full-time, Fixed Term Contract.
  • Opportunities for training and development.
  • A collaborative and inclusive work environment with a leading Canadian e-commerce giant.

Key Skills:

  • Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional.
  • Drive process improvements and recommend system/technology enhancements to elevate efficiency.
  • Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
  • Walk customers through effective problem-solving processes, ensuring a seamless experience.