Care Coordinator
1 month ago
Care Coordinator Role Summary
The Care Coordinator is a vital member of our team, responsible for fostering strong relationships between our clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers.
Key Responsibilities
- Provide exceptional customer service to patients and visitors, answering phone calls, greeting patients, and addressing their concerns.
- Coordinate a detailed and accurate intake of information on patients' first visits and throughout their treatment plans.
- Assist patients with completing paperwork to avoid errors and ensure accurate information.
- Coordinate scheduling of patient appointments and maintain patients' medical records.
- Collect payment at the time of service and track coverage for all funding streams to ensure approval.
- Complete data entry and billing tasks.
- Coordinate courier packages and process incoming and outgoing email, mail, and faxes.
- Provide administrative support to the Care Coordinator Manager and Clinic Director.
Qualifications and Core Competencies
- High School Diploma, G.E.D., or equivalent.
- Excellent customer service skills and telephone etiquette.
- High degree of organizational skills and ability to prioritize and multi-task.
- Excellent communication (verbal/written) and interpersonal skills.
- Strong computer and data entry skills.
- Flexible and adaptable to change.
- Experience in a Physiotherapy clinic is an asset.
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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