Senior Technical Operations Specialist

4 weeks ago

Edmonton, Alberta, Canada ATCO Ltd. - Common Groups Full time

At ATCO Ltd. - Common Groups, we are seeking a Senior Technical Operations Specialist to serve as the technical and development support for systems operations of Finance, HR, and supply chain systems.

Salary: $120,000 - $180,000 per year (estimated), based on experience and location.

Job Description:

The successful candidate will be accountable for ensuring the integrity and reliability of the HR Systems are maintained. This includes working with functional and other technical analysts for root cause analysis, investigating technical designs of our systems, making recommendations to delivery teams on areas of improvement, and designing best practices for system maintenance including monitoring, patching, and releases.

Key Responsibilities:

  • Support unit, system, and UAT testing for enhancement from delivery and for operational projects.
  • Respond to technical inquiries by functional analysts.
  • Support and execute the change ticket process for operational changes.
  • Respond quickly to operational issues found in production.
  • On-call support for P1/P2 incidents after hours and complete root cause analysis documentation for P1/P2 incidents.
  • Ensure that all Service Requests and Incidents are within SLA threshold.
  • Work with integrations domain and architects to ensure that any operational code changes to our integrations are in line with architectural patterns and standards.
  • Support in design and automation of test strategies for operational activities.
  • Work with RPA teams to support ongoing automation of our operational activities.
  • Support and deploy delivery package releases through UAT and transition to operations.
  • Support reporting team with complex SQL, OTBI, and BI Publisher requirements.
  • With DBA team support, databases outside of SaaS-based solutions.
  • Code and technical design reviews during critical project gates to ensure smooth transition to operations while deep knowledge of items being released through delivery team and impacts on systems documented/communicated.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field and ITIL certification or equivalent work experience preferred.
  • 8+ years of system management and intermediate development skills.
  • Experience with HTML/CSS considered an asset.
  • Senior experience with relational databases to support SQL and BI publisher.
  • Experience with Dynatrace considered an asset but must have worked with other monitoring tools including new set-ups.
  • Experience in ERP and HCM environment is critical.
  • Experience working with SaaS-based vendors.
  • Experience with Oracle fusion fast formulas and Page composer/VB studio.
  • Excellent communication skills and ability to use non-technical language to explain technology to non-IT stakeholders.
  • Ability to work in team environment, build collaborative relationships, and negotiate with stakeholders.
  • Ability to be discreet and trustworthy with confidential information.

What We Offer:

  • Culture based on caring, integrity, agility, collaboration, and striving for excellence.
  • Competitive compensation.
  • Flex benefits.
  • Tuition assistance program.
  • Training and mentorship programs.
  • Charitable donation matching.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted. Successful candidates may be required to complete a criminal background check and other screenings as needed for the position.

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