Student Services Coordinator

4 weeks ago

Toronto, Ontario, Canada University of Toronto Full time

About the Role:

We are seeking a highly organized and detail-oriented Student Services Coordinator to join our team at the University of Toronto. In this role, you will be the first point of contact for general enquiries and provide detailed information regarding admission requirements to prospective students and applicants.

Key Responsibilities:

  • Acting as the first point of contact for general enquiries and providing detailed information regarding admission requirements to prospective students and applicants.
  • Providing detailed information to students on program and/or course requirements.
  • Coordinating the recruitment and training process for teaching assistants.
  • Verifying the eligibility of applicants.
  • Maintaining a well-informed knowledge of policies, rules, regulations, and guidelines.
  • Maintaining a filing system.

Requirements:

  • Bachelor's Degree or acceptable combination of equivalent experience.
  • Minimum two years of experience in a student services environment. Preference for front-line experience.
  • Experience working with a diverse student population in a culturally diverse and demanding environment.
  • Experience using Student Information Systems including or comparable to ROSI/ACORN.
  • Experience supporting admissions. Preference for experience with graduate program admissions.
  • Excellent oral and written communication skills.
  • Excellent computer skills, including significant experience with Microsoft Office suite (Word, Excel, Outlook, etc.) & SharePoint.
  • Strong interpersonal skills with the ability to maintain productive working relationships with both internal and external stakeholders.
  • Strong organizational and time management skills with the ability to work well under pressure and meet competing priorities and deadlines.
  • Demonstrated customer service orientation.
  • Ability to address sensitive and/or confidential matters with tact and discretion; adhering to established policies and procedures.
  • Demonstrated analytical and problem-solving skills, sound decision-making, and resourcefulness, judgement, and diplomacy.
  • Demonstrated commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and work environment.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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