Bilingual Disability Claim Manager

4 weeks ago


Kingston, Ontario, Canada SP Data Digital Full time
Job Title: Bilingual Disability Claim Manager

Empire Life is seeking a highly skilled and experienced Bilingual Disability Claim Manager to join our team. As a key member of our Group Operations team, you will be responsible for managing disability claims and ensuring that our customers receive the support they need during challenging times.

Key Responsibilities:
  • Investigate and evaluate claims to determine eligibility for payment
  • Manage active claims duration by utilizing best practices
  • Interview claimants and employers through telephone interviews
  • Ensure accurate and timely documentation of all communication with customers
  • Formulate and implement a detailed case management plan on each file with a focus on a timely, sustainable and safe return to work
  • Collaborate with in-house return-to-work facilitators to design and monitor return-to-work programs
  • Collaborate with team members to exchange ideas, gather information and offer solutions on claims
  • Based on department standards, ensure proactive communication with our customers regarding claim status and developments
Requirements:
  • Bilingual (French/English)
  • Three years or more of experience in disability claim management
  • Knowledge of medical terminology and disability management best practices/protocols
  • Knowledge of relevant provincial employment legislation and legal requirements
  • Knowledge of word processing, spreadsheet, email, internet and database software
  • Diploma in anatomy, biology, kinesiology, life sciences or psychology
  • Excellent communication and interpersonal skills
  • Ability to work independently and as a collaborative team member, prioritize and balance multiple tasks, and research, analyze, evaluate, negotiate, make decisions and resolve problems
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive employee assistance program


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