Content Claims Specialist

4 weeks ago

Kingston, Ontario, Canada Crawford & Company Full time
Job Title: Content Claims Specialist

Crawford & Company is seeking a highly skilled Content Claims Specialist to join our team. As a Content Claims Specialist, you will play a critical role in the accurate and timely processing of content claims, utilizing our claims handling methodology and content claims processing and pricing platform, exclaim.

Key Responsibilities:
  • Conduct onsite visits to meet with adjusters/policyholders and conduct inventories of total loss contents.
  • Ensure consistent and quality/turnaround of all claims in accordance with our productivity and performance standards.
  • Work with other teams to organize/direct resources required for completing inventories and LKQ valuations of total loss contents.
  • Adhere to timely and informative updates on the content claims process to adjusters/policyholders.
  • Complete/submit detailed work/time logs daily for all claim tasks completed.
  • Maintain claim-related notes in our platform, exclaim, related to various tasks involved in handling claims.
  • Ensure timely and accurate completion/pricing of all outstanding items, adhering to Like, Kind and Quality (LKQ) standards.
  • Consistently promote our brand, image, and reputation in a professional and positive manner.
Requirements:
  • A Secondary School diploma.
  • Ability to work independently with minimal supervision.
  • Some prior background/experience in the Property claims industry would be considered an asset.
  • Be able to provide an adequate workspace, free of noise.
  • Employee must provide their own high-speed internet service.
  • Company equipment, including a laptop, will be provided.
  • Own vehicle and valid driver's license.
  • Occasional overnight travel may be required, with business-related expenses covered by Crawford & Company.
  • Strong computer skills (MS Office/Outlook).
  • Strong communication skills.
  • Demonstrated ability to adapt to change and new technology.
  • Willingness to learn and continuously improve.

Crawford & Company is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas.

Crawford & Company is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and our own policies. We will work with applicants requesting accommodations at any stage of the hiring process.

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