Full Time Outreach Case Worker

1 month ago


Oakville, Ontario, Canada The Salvation Army Full time
Job Title: Full Time Outreach Case Worker

The Salvation Army is seeking a highly motivated and compassionate Full Time Outreach Case Worker to join our team. As a key member of our outreach team, you will provide support and supervision to clients/residents, ensuring their safety and well-being.

Key Responsibilities:
  • Monitor the environment and clients/residents to ensure safety and security, completing regular status checks and room searches as required.
  • Develop and implement case management plans for assigned clients/residents, assisting them in establishing goals and monitoring progress.
  • Maintain and update all relevant documentation, including in-out and incident logbooks, and complete reports as required.
  • Provide back-up support to front-line positions and their functions as needed.
  • Respond to urgent needs of clients, attending resident appointments as required.
  • Attend and facilitate case conferences with the case management team.
  • Collect and record case management statistics daily.
  • Prepare monthly statistical and outcome measures reports for the Director.
  • Review and forward weekly update reports to the Region of Halton.
  • Review resident intakes, discharges, and restrictions.
  • Coordinate and facilitate resident programming as needed.
  • Conduct shift change procedures prior to and after shift change.
  • Perform intake and discharge procedures for clients/residents as assigned.
  • Monitor behavior, intervene in crisis situations, provide emotional support, and advocacy as required.
  • Distribute funds to residents in accordance with established guidelines.
  • Engage in developing inter-personal relationships that promote dignity and respect.
  • Perform scheduled check-ins of residents on passes in the community, escort residents as needed, and monitor behavior.
  • Liaise with Police, Funders, court personnel, community agencies, families, and other staff members.
  • Provide orientation to newly hired staff, volunteers, and students.
  • Conduct tours of the building for groups or individuals as requested by the Director.
Organizational Responsibilities:
  • Develop an understanding of The Salvation Army's Mission in Canada and its implications related to position responsibilities.
  • Maintain confidentiality as required.
  • Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
  • Attend all seminars and training sessions as requested by Management.
  • Represent the organization in a professional and engaging manner.
  • Participate in regular supervision and performance review process.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's Health and Safety policies and procedures.
  • Engage in formal evaluation sessions with the supervisor at 3 and 6 months during the first year of employment and annually thereafter.
  • Participate in ongoing professional development and training.
  • Adhere to standards consistent with the values and philosophy of The Salvation Army and the Halton Lighthouse.
  • Participate in all Case Management and Staff Team Meetings.
  • Be knowledgeable of Fire Safety and Emergency Evacuation Plans.
  • Work safely and report unsafe or unhealthy working conditions to the Health and Safety Committee.
  • Read and follow the Policy and Procedure Manual and the Employee's Handbook.
  • Make suggestions to improve efficiency, working conditions, and procedures to Management as required.
Working Conditions:

This is a Permanent Full-time position with 40 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a 1⁄2 hour paid meal break.

Shifts: 9:00 a.m. – 5:00 p.m. Tuesday to Saturday

May work with potentially aggressive clients.

Qualifications and Education Requirements:
  • Completion of more than two (2) years of Community College.
  • Post-Secondary Education or equivalent with a background in Social Work, i.e. Social Services or Human Services Diploma preferred.
  • Certified in First Aid/CPR and Non-Violent Crisis Intervention.
  • Valid Ontario Driver's License, personal vehicle required and insurance, current copy of driver's abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
  • Alternative combinations of education and experience may be considered.
Experience and Knowledge:
  • A minimum of one (1) year of prior related experience, including front-line casework experience in a social services environment.
  • Knowledge of issues facing persons experiencing housing crisis.
  • Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the region of Halton.
  • Knowledge of various social issues pertaining to homelessness and its impact on the families served.
  • Experience/Working knowledge of Microsoft Office.
Skills and Capabilities:
  • Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems.
  • Strong-oral and written communication skills.
  • Self-motivated and disciplined.
  • Good interpersonal skills.
  • Ability to work independently as well as part of a team.
  • Strong networking ability to develop healthy partnerships with new and existing groups and organizations within the region of Halton.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.


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