Customer Engagement Specialist
4 weeks ago
About Us
">At Pixel United, a leading player in the social casino industry, we're passionate about creating engaging experiences for our users. We're looking for a talented Customer Engagement Specialist to join our new NFL mobile game team in Montreal.
">Your Mission
">- Create and execute a comprehensive community strategy for our new NFL social casino mobile game.
- Design and deploy effective social media campaigns, monitoring their success and making data-driven decisions.
- Develop and lead an engaged community of players, fostering a positive and interactive environment.
- Collaborate with internal stakeholders to approve content and ensure brand consistency.
- Work closely with the GameOps team to align community events with the game calendar, maximizing user engagement.
- Manage the execution process of campaigns and posts from start to finish, including copyright clearance and video production.
- Partner with product and game economy teams to develop rewards and activities that drive community growth.
- Stay up-to-date on the latest trends and best practices to create fresh content and challenges.
- Conduct surveys to gather community feedback and insights, informing future strategies.
What You'll Bring
">- 3+ years of experience in mobile gaming as a Community Manager or similar role.
- Native English speaker with exceptional written communication skills.
- In-depth knowledge of social media platforms and trends.
- Creative problem-solving skills, thinking outside the box to develop innovative solutions.
- Comfortable working in a fast-paced environment, adapting to changing priorities.
- Strong analytical skills, interpreting community metrics to inform decision-making.
- Experience managing social casino or sports gaming communities is a plus.
About the Role
">This is a full-time position based in Montreal, with flexible working schedules and hybrid work arrangements (2 days/week in office). Our team enjoys a comprehensive benefits package, including health care coverage, employee assistance programs, and wellness spending accounts.
">Why Choose Us?
">You'll be part of a global powerhouse with over 800 team members across seven talent hubs. We offer a dynamic and supportive work environment, with opportunities for growth and development. Enjoy free lunch and happy hours in the office, access to LinkedIn Learning, and fun monthly team-building events.
">Salary: $65,000 - $85,000 per annum, depending on experience.
">Location: Montreal, Canada.
">Travel Expectations: None.
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