Customer Engagement Specialist

4 weeks ago


Montreal, Quebec, Canada Pixel United Full time

About Us

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At Pixel United, a leading player in the social casino industry, we're passionate about creating engaging experiences for our users. We're looking for a talented Customer Engagement Specialist to join our new NFL mobile game team in Montreal.

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Your Mission

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  • Create and execute a comprehensive community strategy for our new NFL social casino mobile game.
  • Design and deploy effective social media campaigns, monitoring their success and making data-driven decisions.
  • Develop and lead an engaged community of players, fostering a positive and interactive environment.
  • Collaborate with internal stakeholders to approve content and ensure brand consistency.
  • Work closely with the GameOps team to align community events with the game calendar, maximizing user engagement.
  • Manage the execution process of campaigns and posts from start to finish, including copyright clearance and video production.
  • Partner with product and game economy teams to develop rewards and activities that drive community growth.
  • Stay up-to-date on the latest trends and best practices to create fresh content and challenges.
  • Conduct surveys to gather community feedback and insights, informing future strategies.

What You'll Bring

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  • 3+ years of experience in mobile gaming as a Community Manager or similar role.
  • Native English speaker with exceptional written communication skills.
  • In-depth knowledge of social media platforms and trends.
  • Creative problem-solving skills, thinking outside the box to develop innovative solutions.
  • Comfortable working in a fast-paced environment, adapting to changing priorities.
  • Strong analytical skills, interpreting community metrics to inform decision-making.
  • Experience managing social casino or sports gaming communities is a plus.

About the Role

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This is a full-time position based in Montreal, with flexible working schedules and hybrid work arrangements (2 days/week in office). Our team enjoys a comprehensive benefits package, including health care coverage, employee assistance programs, and wellness spending accounts.

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Why Choose Us?

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You'll be part of a global powerhouse with over 800 team members across seven talent hubs. We offer a dynamic and supportive work environment, with opportunities for growth and development. Enjoy free lunch and happy hours in the office, access to LinkedIn Learning, and fun monthly team-building events.

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Salary: $65,000 - $85,000 per annum, depending on experience.

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Location: Montreal, Canada.

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Travel Expectations: None.



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