Operator - Centralized Contact Centre

4 weeks ago


Surrey, British Columbia, Canada Fraser Health Authority Full time
Job Summary

Fraser Health is seeking a Casual Operator to work at Central City Tower in Surrey, B.C. The successful candidate will be responsible for operating a centralized phone system, responding to inquiries, and providing directions to patients and the public.

Key Responsibilities
  • Operate a centralized phone system and computer terminal to answer and/or transfer internal and external calls
  • Respond to inquiries for information such as patient room numbers and visiting hours
  • Monitor various alarms and follow established procedures in emergency situations
  • Provide directions to patients and the public regarding the location of various departments and services within the facility
  • Perform other related duties as assigned
Qualifications
  • Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience
  • Ability to keyboard 35 wpm
  • Ability to communicate effectively both verbally and in writing
  • Ability to deal with others effectively
  • Physical ability to carry out the duties of the position
  • Ability to organize work
  • Ability to operate related equipment
About Fraser Health

Fraser Health is a leading healthcare provider in Metro Vancouver and the Fraser Valley, serving over two million people. We are committed to delivering high-quality care and services to our patients, families, and communities.



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