Operator - Centralized Contact Centre
4 weeks ago
Fraser Health is seeking a Casual Operator to work at Central City Tower in Surrey, B.C. The successful candidate will be responsible for operating a centralized phone system, responding to inquiries, and providing directions to patients and the public.
Key Responsibilities- Operate a centralized phone system and computer terminal to answer and/or transfer internal and external calls
- Respond to inquiries for information such as patient room numbers and visiting hours
- Monitor various alarms and follow established procedures in emergency situations
- Provide directions to patients and the public regarding the location of various departments and services within the facility
- Perform other related duties as assigned
- Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience
- Ability to keyboard 35 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment
Fraser Health is a leading healthcare provider in Metro Vancouver and the Fraser Valley, serving over two million people. We are committed to delivering high-quality care and services to our patients, families, and communities.
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Contact Centre Operations Manager
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position oversees the daily activities of the contact centre, supervises designated staff, and implements policies and procedures to ensure high-quality service...
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