Contact Centre Operations Manager
1 month ago
As a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position oversees daily operations, supervises designated staff, and implements administrative policies and procedures to meet established standards and objectives.
Key Responsibilities- Oversee the daily operation of the centralized contact centre function, ensuring seamless communication and service delivery to patients, clients, and residents.
- Supervise designated staff, providing guidance, support, and performance appraisals to ensure high-quality work and meet performance expectations.
- Implement and maintain departmental office administrative policies, procedures, and processes, including occupational health and safety, leave management, education, and orientation.
- Evaluate contact centre requirements, liaise with external vendors, and monitor support levels to ensure contract requirements are met.
- Develop and implement innovative solutions within established budgets, collaborating with the Manager to achieve annual goals and objectives.
- Identify current system capabilities and participate in planning for future needs, ensuring the contact centre remains efficient and effective.
- Monitor contact centre expenditures, approve invoices from external vendors, and perform other related duties as required.
- Diploma in Business Administration or equivalent combination of education, training, and experience.
- Five to seven years' recent, related experience, including two years' experience in a supervisory capacity, in a large, complex organization.
- Demonstrated knowledge and understanding of voice technology systems, architecture, and concepts.
The successful candidate will demonstrate the leadership practices of the Fraser Health Leadership Framework, including Clear, Caring, and Courageous leadership. They will create a positive work environment, foster collaboration, and promote a culture of excellence.
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Contact Centre Operations Manager
4 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Coordinator, Contact CentreJob Summary:The Coordinator, Contact Centre plays a crucial role in supporting the Vision, Values, Purpose, and Commitments of Fraser Health. This position oversees the daily operations of the centralized contact centre function, ensuring effective contact centre services and supervising designated staff.Key...
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Contact Centre Operations Manager
3 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Summary We are seeking a highly skilled Contact Centre Operations Manager to oversee the daily operations of our centralized contact centre function at Fraser Health. The successful candidate will be responsible for ensuring effective contact centre services, supervising designated staff, implementing and maintaining office administrative policies,...
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Contact Centre Operations Manager
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position oversees the daily activities of the contact centre, supervises designated staff, and implements policies and procedures to ensure high-quality service...
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Contact Centre Operations Manager
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position oversees the daily activities of the contact centre, supervises designated staff, and implements policies and procedures to ensure high-quality service...
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Senior Operations Manager
4 days ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryThe Senior Operations Manager - Contact Centre is a critical role at Fraser Health, responsible for overseeing the daily operations of the centralized contact centre function.About the RoleThis position requires a seasoned leader with excellent communication and problem-solving skills to ensure effective contact centre services. The successful...
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Operational Supervisor for Contact Centre
16 hours ago
Surrey, British Columbia, Canada Fraser Health Full timeAbout the Role We are seeking a highly skilled and experienced Operational Supervisor to join our team at Fraser Health. The successful candidate will be responsible for overseeing the daily operations of our centralized contact centre function, ensuring effective contact centre services and supervising designated staff. Main Responsibilities Oversight of...
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Contact Centre Team Lead
2 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryThe Contact Centre Team Lead plays a crucial role in overseeing the daily operations of the centralized contact centre function for Fraser Health. This position requires a strong leader who can ensure effective contact centre services and supervise designated staff to meet standards and objectives.Key ResponsibilitiesOversee the daily operation of...
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Operator - Centralized Contact Centre
4 weeks ago
Surrey, British Columbia, Canada Fraser Health Authority Full timeJob SummaryFraser Health is seeking a Casual Operator to work at Central City Tower in Surrey, B.C. The successful candidate will be responsible for operating a centralized phone system, responding to inquiries, and providing directions to patients and the public.Key ResponsibilitiesOperate a centralized phone system and computer terminal to answer and/or...
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Customer Service Operations Manager
7 days ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryWe are seeking a highly skilled Customer Service Operations Manager to oversee the daily operations of our contact centre. This individual will be responsible for ensuring effective contact centre services, supervising designated staff, implementing and maintaining office administrative policies, processes, and procedures, and ensuring standards...
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Fitness Centre Director
1 month ago
Surrey, British Columbia, Canada Back2Fitness Inc. Full timeJob Title: Fitness Centre ManagerBack2Fitness Inc. is seeking a highly skilled and experienced Fitness Centre Manager to lead our team in delivering exceptional fitness and recreation programs.Key Responsibilities:Develop and manage programs and services that meet the needs of our members and the community.Provide technical and professional advice to ensure...
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Surrey, British Columbia, Canada Salt Wellness Centre Full time**Subcontractor Opportunity**We are seeking a skilled Registered Massage Therapist to join our team at Salt Wellness Centre. As a subcontractor, you will receive 75% of the service price for each massage session, as well as a Salt Membership allowing you to use our services free of charge each month.Our centre provides a harmonious and safe environment,...
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Fitness Centre Manager
3 weeks ago
Surrey, British Columbia, Canada Back2Fitness Inc. Full timeJob Title: Fitness Centre ManagerAbout the Role:We are seeking a highly motivated and experienced Fitness Centre Manager to join our team at Back2Fitness Inc. The successful candidate will be responsible for developing and managing programs and services, providing technical and professional advice, and managing the daily operations of our sport or...
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Business Operations Coordinator
3 days ago
Surrey, British Columbia, Canada Randhawa Law Centre Law Corporation Full timeJob SummaryWe are seeking a highly organized and detail-oriented Business Operations Coordinator to join our team at Randhawa Law Centre Law Corporation. In this role, you will provide administrative support to ensure the smooth operation of our office.About Us:Randhawa Law Centre Law Corporation is a dynamic law firm dedicated to providing exceptional legal...
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Profit Centre Supervisor
3 weeks ago
Surrey, British Columbia, Canada EMCO Corporation Full timeJob SummaryAs a Profit Centre Supervisor at EMCO Corporation, you will be responsible for driving sales, operations, and profitability in conjunction with the Profit Centre Manager. This role requires a strong leader who can develop and execute strategies to achieve sales, gross profit, and profit-sharing goals.Key ResponsibilitiesRecruit, develop, train,...
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Profit Centre Supervisor
3 weeks ago
Surrey, British Columbia, Canada EMCO Corporation Full timeJob SummaryThe Profit Centre Supervisor at EMCO Corporation is responsible for driving sales, operations, and profitability in the Plumbing and Heating parts counter and Ensuite Kitchen and Bath showroom at the South Surrey location.Key ResponsibilitiesDevelop and execute strategies to increase sales, improve operating efficiencies, and manage...
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Automotive Operations Manager
3 weeks ago
Surrey, British Columbia, Canada City Centre Auto Sales Ltd. Full timeJob SummaryWe are seeking a highly skilled Automotive Operations Manager to join our team at City Centre Auto Sales Ltd. The successful candidate will be responsible for managing staff, assigning duties, and overseeing daily operations.Key ResponsibilitiesStaff Management: Manage staff and assign duties to ensure efficient operation of the dealership.Market...
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Fitness Centre Manager
4 weeks ago
Surrey, British Columbia, Canada Back2Fitness Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Fitness Centre Manager to join our team at Back2Fitness Inc. The successful candidate will be responsible for developing and managing programs and services, providing technical and professional advice, and managing the daily operations of a sport or recreational organization.Key...
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Automotive Operations Manager
3 weeks ago
Surrey, British Columbia, Canada City Centre Auto Sales Ltd. Full timeJob Summary: We are seeking a highly skilled Automotive Operations Manager to lead our team at City Centre Auto Sales Ltd. The ideal candidate will have a strong background in sales and customer service, with the ability to manage staff and drive business growth.Key Responsibilities:Staff Management: Manage and motivate a team of sales and service...
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Fitness Centre Manager
3 weeks ago
Surrey, British Columbia, Canada Back2Fitness Inc. Full timeJob Summary: We are seeking a highly motivated and experienced Fitness Centre Manager to lead our team at Back2Fitness Inc. The successful candidate will be responsible for developing and managing programs and services, providing technical and professional advice, and managing the daily operations of our sport or recreational organization.Key...
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Profit Centre Supervisor
1 month ago
Surrey, British Columbia, Canada EMCO Corporation Full timeJob Title: Profit Centre SupervisorJob Summary:We are seeking a highly motivated and experienced Profit Centre Supervisor to join our team at EMCO Corporation. As a key member of our sales and operations team, you will be responsible for driving sales, operations, and profitability in our Plumbing and Heating parts counter and Ensuite Kitchen and Bath...