IT Service Management Specialist for Export Development Canada

3 weeks ago


Montreal, Quebec, Canada Export Development Canada Full time

Export Development Canada (EDC) is a leading financial Crown corporation dedicated to helping Canadian businesses succeed globally. We offer a unique opportunity for an IT Service Management Specialist to join our team and contribute to our mission of promoting Canadian trade and investment.

The IT Service Management Specialist will be responsible for managing the IT Service Management (ITSM) module, ensuring efficient and effective delivery of IT services. This role involves continuous process optimization, sprint planning, and collaboration with cross-functional teams. The ideal candidate will have a strong background in ITSM, with experience in managing ServiceNow platforms and a proven track record of delivering IT services.

The successful candidate will have a minimum of 5 years of experience as a ServiceNow Administrator, with a strong understanding of ITIL best practices and ITSM processes. They will also possess excellent communication and problem-solving skills, with the ability to work autonomously and prioritise tasks effectively.

In addition to the technical skills and qualifications, the ideal candidate will have a strong passion for IT service management and a commitment to delivering high-quality services. They will be a team player, with excellent interpersonal skills and the ability to work with diverse stakeholders.

Export Development Canada offers a comprehensive compensation package, including a salary range of $92,355 to $123,140 annually, plus a performance-based incentive. The company is committed to employment equity and welcomes applications from diverse candidates.

The IT Service Management Specialist will be based in Ottawa, with the option to work from EDC's headquarters or the Community Hub in Mississauga. Relocation assistance is available for eligible candidates.



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