Senior Java Developer, Voice Biometrics Specialist

2 weeks ago

Old Toronto, Canada Scotiabank Full time

About Scotiabank

Scotiabank is a leading bank in the Americas. Our purpose 'for every future' drives our commitment to helping customers achieve success through a wide range of advice, products, and services.

Job Summary

We are seeking an experienced Senior Java Developer with expertise in Voice Biometrics applications to join our eContact team. As a key member of this team, you will be responsible for developing and supporting contact center applications and related technologies.

Main Responsibilities

  • Design, develop, and support multiple applications including cloud-based Voice Biometrics solutions (Gatekeeper) and Genesys cloud applications.
  • Develop CTI applications for contact centers with Avaya and Genesys components.
  • Provide application support for Genesys Chat and Email on-prem and cloud solutions, and Verint applications such as Call Recording, Workforce Management (WFM), Speech Analytics, and DPA.
  • Deliver functional enterprise solution components on time and budget through project implementations and application integration.
  • Develop technical and user documentation for solutions.
  • Create custom programming solutions, scripting, application configuration, and integration with cloud and on-prem solutions through APIs and other means.
  • Deliver technical knowledge transfers to end-user representatives.
  • Manage technical aspects of vendor deliverables in enterprise solutions, ensuring adherence to budgets, timelines, quality, and accuracy of technical deliverables.
  • Be accountable for rotating 3rd line (on-call, after hours) support, and continual environment assessment and capacity planning.
  • Lead implementation, integration, security, and programming best practices by maintaining up-to-date knowledge of solution components, delivery methods, and abilities.

Requirements

To succeed in this role, you should have:

  • An undergraduate degree in Computer Science or a technical equivalent.
  • 5 - 10 years experience with Java and Python development in an enterprise environment.
  • Technical experience with contact center environments.
  • Experience developing applications integrated with SQL databases.
  • Experience with cloud integrations and cloud solutions.
  • Experience working with Voice Biometrics applications, including Gatekeeper or similar.
  • Experience working with Genesys Cloud.
  • Experience with API development.
  • Experience with TSAPI / JTAPI.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and the ability to manage multiple complex initiatives.
  • Technical designations an asset (e.g., Avaya, Verint, Genesys, Microsoft).

What We Offer

We provide a competitive salary, estimated at $120,000 per year, based on industry standards and the job requirements. You will also enjoy a comprehensive benefits package, flexible work arrangements, and opportunities for professional growth and development.

About Working at Scotiabank

At Scotiabank, we strive to create an inclusive culture where every employee can reach their full potential. We offer a diverse and dynamic work environment, access to online courses, cross-functional development opportunities, tuition assistance, and more.

Working Location

This position is located in Toronto, Canada, and requires hybrid work arrangements. If you require accommodation during the recruitment and selection process, please let us know. Only candidates selected for an interview will be contacted.

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