Java Developer, Voice Biometrics, Scotiabank
4 months ago
Requisition ID: 199007
Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
The primary purpose of the role is to develop for, and support, contact center applications and related technologies managed by the eContact team.
Is this role right for you? In this role you will:
- Develop and support multiple applications including but not limited to our cloud-based Voice Biometrics solution (Gatekeeper) as well as Genesys cloud applications, custom integrations, and additional enterprise solutions.
- Develop for CTI applications in a contact center environment with Avaya and Genesys components.
- Provide additional application support for Genesys Chat and Email on-prem and cloud solutions, and Verint applications such as Call Recording, Workforce Management (WFM), Speech Analytics, and DPA.
- Deliver functional enterprise solution components on time and budget through delivery/adherence to project implementations and application integration.
- Create technical and user documentation for solutions.
- Develop custom programming solutions, scripting, application configuration, and integration with cloud and on-prem solutions through APIs and other means.
- Deliver technical knowledge transfers to end user representatives.
- Manage technical aspects of vendor deliverables in enterprise solutions, ensuring adherence to budgets, timelines, quality, and accuracy of technical deliverables.
- Be accountable for rotating 3rd line (on-call, after hours) support, and continual environment assessment and capacity planning.
- Lead implementation, integration, security, and programming best practices by maintaining up-to-date knowledge of solution components, delivery methods, and abilities.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Undergraduate Degree in Computer Science or a technical equivalent.
- 5 - 10 years experience with Java and Python development in an enterprise environment.
- Technical experience with, or supporting, contact center environments.
- Experience developing applications integrated with SQL databases.
- Experience with cloud integrations and cloud solutions.
- Experience working with Voice Biometrics applications, including Gatekeeper or similar.
- Experience working with Genesys Cloud.
- Experience with API development.
- Experience with TSAPI / JTAPI.
- Excellent verbal and written communication skills.
- Excellent organizational skills and the ability to manage multiple complex initiatives.
- Technical designations an asset (i.e. Avaya, Verint, Genesys, Microsoft, etc.).
What's in it for you?
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
- Accessibility and Workplace Accommodations - We are committed to creating and maintaining an inclusive and accessible environment for everyone.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits starting on day one.
- Community Engagement with various programs such as hackathons, contests, and more.
Working location condition: Hybrid
#LI-Hybrid
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers achieve success through a broad range of advice, products, and services.
If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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