Software Engineer, Voice Solutions, Cloud Integration

1 week ago


Toronto, Ontario, Canada Scotiabank Full time
Job Description

In this role as a Senior Java Developer, you will be responsible for developing and supporting multiple applications, including our cloud-based Voice Biometrics solution (Gatekeeper) and Genesys cloud applications.

Key Responsibilities
  • Developing functional enterprise solution components on time and budget through delivery and adherence to project implementations and application integration, technical documentation of solution, user documentation of solution, development of custom programming solutions, scripting, application configuration, integration with cloud and on-prem solutions through APIs and other means.
  • Delivering technical knowledge transfers to end-user representatives, managing technical aspects of vendor deliverables in enterprise solutions, including adherence to budgets, timelines, quality, and accuracy of technical deliverables.
  • Rotating 3rd line (on-call, after hours) support, continual environment assessment, and capacity planning.
  • Maintaining up-to-date knowledge of solution components, delivery methods, and abilities.
Requirements

To be successful in this role, you will need:

  • Undergraduate Degree in Computer Science or technical equivalent.
  • 5-10 years of experience with Java, Python development in an enterprise environment.
  • Technical experience with, or supporting, contact centre environments.
  • Experience developing for CTI applications.
  • Experience developing for applications integrated with SQL databases.
  • Experience with cloud integrations.
  • Experience working with Voice Biometrics applications, including Gatekeeper or similar.
  • Experience working with Genesys Cloud.
  • Experience with cloud solutions.
  • Experience with API development.
  • Experience with TSAPI / JTAPI.
  • Excellent verbal and written communication skills are essential.
  • Excellent organizational skills and the ability to manage multiple complex initiatives.
  • Technical designations an asset (i.e., Avaya, Verint, Genesys, Microsoft, etc.).
About Scotiabank

We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We value diversity and provide opportunities for all employees to learn, grow, and participate through various Employee Resource Groups (ERGs) that span diverse gender identities, ethnicity, race, age, ability, and veterans.

Salary & Benefits

This role offers a competitive salary range of $120,000-$180,000 per year, based on experience, flexible vacation, personal, sick days, and benefits. Additionally, we offer opportunities for community engagement, upskilling through online courses, cross-functional development opportunities, and tuition assistance.



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