Manager, User Feed Delivery Specialist
1 week ago
Employment Type: Permanent
Contract Duration:
IATA's Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable, and more inclusive.
About the role
The Manager, User Feed Delivery will manage end-to-end feed delivery to DDS clients, encompassing contract implementation, feed configuration, and monitoring for ongoing and ad-hoc delivery. This role is part of the Business Intelligence Delivery unit and reports to Senior Manager, DDS Operations.
Responsibilities
- Review contracts and ensure the compatibility of the feed layout and delivery requirements with the system capabilities.
- Contract implementation and feed configuration for standard and custom feed deliveries, and for both ongoing and ad-hoc feed deliveries.
- Monitor feed deliveries and work with the vendor and IATA's iinet team to resolve any failures in feed generation and delivery to the clients.
- Handle users' queries on feed delivery and re-delivery, address data quality issues, identify the root causes, and work with the business team or the vendor to resolve them.
- Review the data from the different data sources, identify the root causes for discrepancies, and work with the different data providers on resolving them.
- Work with the vendor to identify new enhancements on feed development and delivery methods, and to resolve any flows and issues in the current implementation.
- Coordinate with IATA partners on feed deliveries and on user queries (whenever needed).
Requirements
- Proven experience in solution design and architecture, with a strong background in Cloud Computing and AWS infrastructure.
- 5+ years' experience in managing end-to-end feed delivery to clients.
- Fluent reading, writing, and speaking abilities in English.
- Good interpersonal communication and ability to communicate complex issues in a simple manner.
- Team player and strong sense of ownership.
- Ability to work under pressure with strict deadlines.
Travel Required: Y
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