Senior Account Development Manager

2 weeks ago


Ottawa, Ontario, Canada Mitel Full time

About the Role:

We are seeking a highly skilled Senior Account Development Manager to join our team at Mitel. As a key member of our sales organization, you will be responsible for developing business on CCaaS and UCaaS through the South America region.

Key Responsibilities:

  • Work closely with sales account managers to identify key projects to sell CX Solutions
  • Continuously grow and expand knowledge of Unify/Mitel across the entire portfolio
  • Support the account planning process and carry out strategic plans
  • Earn the trust of senior IT and business executives of enterprise accounts and create long-term partnerships with customers
  • Work closely with product teams, product engineering, professional services, and product support to ensure a world-class customer experience
  • Support customer meetings through presentations like whiteboarding or formal presentations, demonstrations and conversations around Contact Center solutions
  • Respond RFX, being responsible to build a winner solution
  • Elaborate technical and commercial proposals
  • Handover projects from pre-sales to Operation and Delivery team

Requirements:

  • Computer Engineer, Network Engineer, Computer Scientist or similar
  • Proven knowledge of Contact Center solutions (on premise and cloud)
  • Proven experience in pre-sales activities (at least 3 years)
  • A team player with the ability to communicate well with team and customers
  • English proficiency
  • Spanish will be a plus
  • Strong analytical skills combined with strong organizational and prioritization skills
  • Excellent communication skills with the ability to convey complex messages to a wide range of internal and external stakeholders at varying levels of seniority
  • Takes ownership and follows through on decisions and actions
  • Customer-facing sales skills: It's expected from candidate to feel comfortable engaging with customers from different positions, roles and levels
  • In-depth technical knowledge of CCaaS and UCaaS: showcasing Senior Pre-Sales skills through presentations, meetings, product demonstrations, whiteboarding sessions or additional customer-oriented activities

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.



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