Senior IT Support Specialist

2 days ago


Ottawa, Ontario, Canada TEKRRA1 Full time
Job Overview

We are seeking a skilled IT professional to join our team as a Senior Delivery Specialist in Ottawa, Canada. The ideal candidate will possess strong administrative experience with PowerEdge Server (Rack and Tower) and PowerScale systems. As a Canadian citizen, you will be responsible for supporting an AI/HPC client environment.

Key Responsibilities
  • Provide direct support to the AI/HPC client environment.
  • Field support calls and act as the main point of contact between the client and technical support teams.
  • Manage dispatching of warranty replacement parts.
  • Coordinate CSE-cleared resources for component replacements.
  • Manage and escalate critical issues as needed.
  • Perform general administrative tasks for PowerEdge (Rack and Tower), PowerScale, and DPS systems.
  • Provide some support for PowerStore.
Required Skills
  • Experience with PowerEdge Server (Rack and Tower) administration.
  • Experience with PowerScale administration.
  • Strong general IT support skills.
  • Excellent communication and customer service skills.
  • Ability to handle escalations and manage technical support tasks efficiently.
Preferred Skills
  • Secret or Top Secret clearance (not mandatory).
  • Experience with PowerStore systems.
Remote Work

No



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