Academic Ambassador

3 weeks ago


Vancouver, British Columbia, Canada Kit and Ace Full time

Role Summary

The Educator is a key member of our Kit and Ace team, responsible for delivering an exceptional customer experience. As a product expert, you will educate our guests about our product and culture, fostering a deep understanding of who we are and how to use our product.

Key Responsibilities

  • Communicate the value proposition of our product, highlighting its features and benefits.
  • Contribute to achieving daily sales targets by providing excellent customer service.
  • Maintain knowledge of in-store stock availability and ensure the shop remains well-stocked and organized.
  • Receives and processes stock from the warehouse, including unpacking, counting, and tagging.
  • Assist with re-stocking and pricing duties, including sale preparation as required.
  • Ensure items from the change rooms are returned to their designated area.
  • Prepare merchandise for tailoring/alteration as needed.
  • Complete assigned clean-up duties and utilize the Point of Sale system.

Competencies

  • Demonstrate smart and driven behavior, with a strong personal sense of style.
  • Possess excellent customer service skills and a second language is an asset.
  • Capable of handling difficult customer conversations and interactions.
  • Work a flexible schedule, including weekends, evenings, and holidays.
  • Foster a transparent, honest, and positive team environment.
  • Results-oriented and process-driven, with high expectations of self and team.

Reporting Structure

Reports to: Shop Director

Works closely with: Retail Operations, Information Technology, and Brand


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