Branch Operations Coordinator

1 week ago

Nanaimo, British Columbia, Canada Sonepar Full time
About Us

Sonepar is a leading distributor of electrical products and related solutions, with over 60 years of industry experience and 30 branches across Western Canada. As a proud member of the Sonepar Group, we leverage our global resources, local expertise, and family-oriented values to deliver exceptional service to our customers and suppliers.

What's In It For You?
  • You will be joining a market leader with a strong track record of success, providing opportunities for career growth and development.
  • You will be working for a company that values sustainability and is committed to reducing its environmental impact.
  • A chance to be part of a dynamic team that is passionate about delivering exceptional customer service and driving business results.
  • We offer a comprehensive benefits package, including a competitive salary, flexible benefits program, and opportunities for professional development.
  • An opportunity to work in a fast-paced and challenging environment, with a focus on continuous improvement and innovation.
Scope of the Position

The Branch Operations Coordinator - Team Lead will be responsible for providing operational excellence in branch customer service and safety by overseeing all operation functions, delegating tasks, and guiding associates based on ability and business needs. This role will participate in establishing and maintaining the goals and objectives set for the branch, reviewing all operations functions, and ensuring that all business processes, work instructions, and OH&S procedures are investigated, developed, scheduled, measured, and posted.

Major Responsibilities:
  • Supervise and direct Counter, Administrative, and Warehouse Staff to provide optimum service to our customers - timely delivery, quick & efficient service with the intent of growing our business.
  • Ensure staff are working together to achieve optimum efficiency and branch goals. This includes coordinating support from the Inside Sales Team when assistance is required in other branch functions such as counter, administrative, and warehouse.
  • Review daily workload and assign tasks/responsibilities accordingly.
  • Hold staff accountable by dealing with non-conformance issues on a timely basis.
  • Identify solutions to issues that may affect the service, efficiency, and productivity of the branch.
  • Conduct effective and timely performance reviews on all direct reports that comply with Company goals and objectives.
  • Resolve day-to-day personnel issues where supervisory decisions are required and notify management appropriately.
  • Ensure branch continuous improvement in administrative tasks performance including task completion on a regular and timely basis correctly and accurately. This includes but not limited to:
  • All scorecard items, customer returns and credits processing, vendor returns (paperwork processing), yearly returns and freight claims.
  • Customer shipping errors tracking and resolution.
  • Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers.
  • Responsible for training direct reports on all system and branch operation tasks, approved branch processes, policies, and procedures, and on customer service and product knowledge standards.
  • Mentor all branch staff on system and branch operations tasks striving for operational excellence.
  • Responsible for inventory management. This may include but not limited to: Cycle counting – requires product to be properly bin located, Inventory accuracy & Inventory loss.
  • Ensure branch is kept clean, product is organized and well merchandised, and displays are maintained and up to date.
  • Ensure warehouse and office equipment is regularly maintained and branch equipment and shelving/racking damage is dealt with promptly.
  • Other duties as required.
Education & Training
  • High School Diploma required.
  • Occupational Health & Safety Supervisor Responsibilities certification (offered by Worksafe/WCB) required.
  • College/University Diploma preferred (Business related and/or Sales & Marketing).
  • Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred.
Experience
  • Minimum 3 years of related work experience.
  • Experience in customer service, sales, and/or operations is required.
  • Minimum 1 year experience in a Health and Safety support role.

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