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Branch Operations Coordinator
2 months ago
Sonepar is a leading distributor of electrical products and related solutions, with over 60 years of industry experience and 30 branches across Western Canada. As a proud member of the Sonepar Group, we leverage our global resources and local expertise to deliver exceptional service to our customers and suppliers.
What We Offer- A dynamic and supportive work environment that fosters growth and development.
- A competitive salary and comprehensive benefits package, including medical, dental, and vision coverage, as well as a health spending account and RRSP matching.
- A career path that offers opportunities for advancement and professional growth.
- A commitment to diversity and inclusion, with a focus on creating a workplace where everyone feels valued and respected.
We are seeking an experienced Branch Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for providing operational excellence in branch customer service and safety, overseeing all operation functions, and guiding associates to provide superior customer service to high safety standards.
Key Responsibilities- Supervise and direct Counter, Administrative, and Warehouse Staff to provide optimum service to our customers.
- Ensure staff are working together to achieve optimum efficiency and branch goals.
- Review daily workload and assign tasks/responsibilities accordingly.
- Hold staff accountable by dealing with non-conformance issues on a timely basis.
- Identify solutions to issues that may affect the service, efficiency, and productivity of the branch.
- Conduct effective and timely performance reviews on all direct reports that comply with Company goals and objectives.
- Resolve day-to-day personnel issues where supervisory decisions are required and notify management appropriately.
- Ensure branch continuous improvement in administrative tasks performance, including task completion on a regular and timely basis correctly and accurately.
- High School Diploma required.
- Occupational Health & Safety Supervisor Responsibilities certification (offered by Worksafe/WCB) required.
- College/University Diploma preferred (Business related and/or Sales & Marketing).
- Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred.
- Minimum 3 years of related work experience.
- Experience in customer service, sales, and/or operations is required.
- Minimum 1 year experience in a Health and Safety support role.
Sonepar is a company that values diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and respected. We offer a competitive salary and comprehensive benefits package, as well as a career path that offers opportunities for advancement and professional growth.
