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Customer Service Representative with Financial Solutions Expertise
1 month ago
As a highly skilled Customer Service Representative at Teleperformance, you will play a vital role in delivering exceptional customer experiences and driving business growth through effective financial solutions. We are seeking a talented individual to join our team, bringing expertise in sales, negotiation, and conflict resolution.
About Us
Teleperformance is a global leader in client experience management and contact center business process outsourcing, serving clients in over 100 countries and providing services in 300 languages. Our mission is to provide an environment that promotes happiness from the inside out, valuing and inspiring employees to learn, teach, and grow.
What We Offer
- A competitive salary of approximately $55,000 per year, based on your skills and experience.
- A dynamic work environment with opportunities for professional growth and development.
- A collaborative team culture with a focus on quality and customer satisfaction.
- The flexibility to work remotely with around 50% of our employees enjoying this benefit.
- A comprehensive benefits package, including equal opportunities for people with disabilities.
Job Requirements
- Sales experience in a high-volume contact center environment.
- Excellent English language skills and verbal/written communication skills.
- Ability to type 30 words per minute and multitask in a fast-paced environment.
- High school diploma or equivalent required; must be 18 years of age or older and eligible to work in Canada full-time.
Responsibilities
- Work collaboratively as a team to achieve high-quality standards.
- Engage in consultative phone calls with customers, providing financial solutions and building trusting relationships.
- Identify opportunities to cross-sell and up-sell to existing customers, adhering to client policies and industry compliances.
- Exercise patience and empathy to resolve customer concerns and promote customer satisfaction.
How to Succeed
To excel in this role, you should possess excellent negotiation, listening, and objection handling skills. You will need to stay focused and motivated in a dynamic environment, ensuring high levels of customer satisfaction and loyalty. If you have a passion for delivering outstanding customer experiences and growing your career in a global company, we encourage you to apply for this exciting opportunity.
