Account Manager

4 weeks ago

Kingston, Ontario, Canada Daniels Health Full time
Unlock Your Potential as an Account Manager with Daniels Health

At Daniels Health, we're passionate about changing the world through innovation and clinical contribution. Our story began in 1986 with a simple yet powerful idea: to eliminate the impact of HIV acquired through needle-stick injuries. We've come a long way since then, and now we're looking for an energetic Account Manager to join our team in Ottawa.

About the Role

This is a critical opportunity for a driven professional to take ownership of a significant book of business in the Ottawa area. As an Account Manager, you'll be responsible for providing exceptional customer service to our clients, identifying upsell opportunities, and driving maximum value within our acute care customers.

Key Responsibilities
  • Develop and execute customer account strategies that align with key business metrics, including client retention, revenue growth, cost savings, and profitability.
  • Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions.
  • Project manage and problem solve to drive outcomes inter-departmentally for the customer.
  • Provide ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance, and education.
  • Assist with waste policy capture, design, review, annual assessment, and policy adjustment aligned with strategic goals.
Requirements
  • Support the development and execution of customer account strategies that align with defined key business metrics.
  • Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions.
  • Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
  • Project Management and problem solving to drive outcomes inter-departmentally for the customer.
  • Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance, and education.
  • Be able to provide product expertise across our full service offering.

We're looking for a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business growth. If you're a natural problem solver with excellent communication skills, we'd love to hear from you.

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