Ottawa Account Manager

4 weeks ago


Kingston, Ontario, Canada Daniels Health Full time

About the Role

We are seeking an experienced Account Manager to join our team in Ottawa. As an Account Manager, you will be responsible for driving maximum value within our acute care customers by focusing on client retention and account development in our rapidly growing customer base.

Key Responsibilities

  • Develop and execute customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings, and profitability.
  • Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions.
  • Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
  • Project Management and problem-solving to drive outcomes inter-departmentally for the customer.
  • Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance, and education.
  • Provide product expertise across our full service offering.
  • Assist with waste policy capture, design, review, annual assessment, and policy adjustment aligned with strategic goals.

Requirements

  • Support the development and execution of customer account strategies that align with defined key business metrics.
  • Become a trusted advisor within your portfolio of customers.
  • Develop a blueprint for key accounts.
  • Project Management and problem-solving skills.
  • Ongoing in-service education with clinical staff.
  • Product expertise across our full service offering.
  • Assist with waste policy capture, design, review, annual assessment, and policy adjustment.

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