Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our commercial and public sector client support team, you will be responsible for providing exceptional service to customers, troubleshooting technical issues, and building strong relationships with clients.
Responsibilities:- Handle inbound and outbound contacts in a courteous and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Follow all required scripts, policies, and procedures
- Utilize knowledge base and training to accurately answer customer questions
- Comply with requirements surrounding confidential information and personal information
- Appropriately escalate customer issues with the managerial team
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English and Spanish fluently
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
We offer competitive compensation and benefits, including a salary range of $40,000 - $60,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage options, paid time-off, and opportunities for advancement.
About Us:Mass Markets is a leading provider of business process outsourcing services, dedicated to delivering exceptional experiences and driving optimal performance for our clients. We pride ourselves on our commitment to customer satisfaction, teamwork, and innovation.
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