Customer Service Representative

4 weeks ago


Sydney, Nova Scotia, Canada Mass Markets Full time
Job Overview

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our commercial and public sector client support team, you will be responsible for providing exceptional service to customers, troubleshooting technical issues, and building strong relationships with clients.

Responsibilities:
  • Handle inbound and outbound contacts in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English and Spanish fluently
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Compensation and Benefits:

We offer competitive compensation and benefits, including a salary range of $40,000 - $60,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage options, paid time-off, and opportunities for advancement.

About Us:

Mass Markets is a leading provider of business process outsourcing services, dedicated to delivering exceptional experiences and driving optimal performance for our clients. We pride ourselves on our commitment to customer satisfaction, teamwork, and innovation.



  • Sydney, Nova Scotia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Efficiently take customer orders and prepare food items according to customer preferences.Maintain a clean and organized food counter, restock supplies, and handle cash and card...


  • Sydney, Nova Scotia, Canada MCI, LC Full time

    POSITION OVERVIEWSALES AND TELESALES REPRESENTATIVEMCI helps clients deliver exceptional customer experiences across the globe. We are currently seeking Sales and Telesales Representatives to join our team. As a Sales and Telesales Representative, you will be responsible for interacting with customers and selling our products and...


  • Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide product information and...


  • Sydney, Nova Scotia, Canada MCI, LC Full time

    Job OverviewWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be responsible for handling inbound calls, resolving customer issues, and providing exceptional service to our customers.About the JobAs a Customer Service Representative, you will play a critical role in...


  • Sydney, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Sydney. The ideal candidate will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide...


  • Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Call Center Sales Representative IIAbout the Role:We are seeking experienced call center sales representatives to join our team at Mass Markets. As a Call Center Sales Representative II, you will be responsible for making outbound calls to current and potential customers, selling new products and services, and providing exceptional customer...


  • Sydney, Nova Scotia, Canada MCI, LC Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at MCI, LC. This role involves providing exceptional service to customers through inbound and outbound calls, emails, and other communication channels.About the Role:As a Customer Service Representative, you will be responsible for handling...


  • Sydney, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Sydney is looking for a Customer Service Representative to provide exceptional customer experiences. As a Cashier, you will be responsible for processing customer transactions, handling customer inquiries, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and...


  • Sydney, Nova Scotia, Canada MCI, LC Full time

    We are seeking a skilled Customer Service Representative to join our team in Sydney, supporting inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions.Job DescriptionThis is an exciting opportunity to start your career with MCI, LC. As a Customer Service Representative, you will...


  • Sydney, Nova Scotia, Canada MCI, LC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative.About the RoleThis is an exciting opportunity to work in a fast-paced environment where no two days are the same. As a Call Centre Representative, you will be responsible for handling inbound and outbound calls, providing exceptional...


  • Sydney, Nova Scotia, Canada Mass Markets Full time

    About the RoleWe are seeking a skilled and dedicated Customer Service Representative to join our team at Mass Markets. In this role, you will be responsible for providing exceptional customer service through inbound and outbound calls, emails, and other communication channels.ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Sydney, Nova Scotia, Canada MCI, LC Full time

    Position OverviewWe are seeking a highly motivated and reliable Customer Service Representative to join our team in Sydney, NS. As a key member of our customer service team, you will be responsible for handling inbound phone interactions with residential and business customers, managing the customer experience, educating, and up-selling customers on products...


  • Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewMass Markets is seeking a skilled Customer Service Representative to join our team in providing exceptional customer experiences. As a key member of our contact center, you will be responsible for handling inbound and outbound calls, resolving customer issues, and providing product information in a timely and professional manner.Key...


  • Sydney, Nova Scotia, Canada MCI, LC Full time

    Job OverviewWe are seeking a highly motivated Sales and Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and sales support to our clients.


  • Sydney, Nova Scotia, Canada B.C. LTD. Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our front desk team at B.C. LTD.Job DescriptionThis is a permanent opportunity with a competitive salary of $45,000 - $55,000 per annum, depending on experience. The ideal candidate will have excellent communication skills, be able to work in a...


  • Sydney, Nova Scotia, Canada MCI, LC Full time

    OverviewWe are seeking highly motivated and reliable Customer Service Representatives to support our inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer service problems, and upsell customers on new...


  • Sydney, Nova Scotia, Canada Mass Markets Full time

    About Mass MarketsWe are a dynamic company that provides business process outsourcing services to various clients. Our mission is to deliver exceptional customer experiences through our teams of skilled professionals.Job Title: Customer Service RepresentativeThis role involves working as part of a team to provide top-notch customer service and support to our...


  • Sydney, Nova Scotia, Canada Mass Markets Full time

    About the RoleWe are seeking a highly motivated Sales and Customer Service Representative to join our team at Mass Markets. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving sales growth.


  • Sydney, Nova Scotia, Canada Mass Markets Full time

    Job OverviewSupport Commercial and Public Sector ClientsWe are seeking a Customer Service Representative to support inbound customer service, help desk, and back-office processing for commercial and public sector clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist customers with products, process-related...


  • Sydney, Nova Scotia, Canada Mass Markets Full time

    About the RoleWe are seeking a highly motivated and customer-focused Telecom Customer Service Representative to join our team at Mass Markets. In this role, you will be responsible for providing exceptional customer service, resolving issues, and selling new products and services to our clients.Job SummaryThe Telecom Customer Service Representative will be...