Commercial Development Associate

2 months ago

Kitchener, Ontario, Canada Intellijoint Surgical Full time
About the Role

The Business Development Associate will play a key role in supporting the business expansion of Intellijoint Surgical in Canada. Reporting directly to the Business Development Manager, Canada, the successful candidate will be responsible for driving business growth through relationship development, providing exceptional customer service, and case coverage.

Key Responsibilities
  • New Business Generation: Lead and/or manage complex selling activities involving multiple decision-makers and teams of buyers, including generating leads, making sales calls, identifying decision-makers, influencing change in customers, and gaining/renewing hospital contract approvals.
  • Business Acumen: Develop business plans, sales presentations, and track progress towards business objectives, demonstrating strategic, organized, and efficient approach.
  • New Account Launch: Become technically proficient in all indications and provide surgical case coverage to ensure the safe and effective use of Intellijoint Surgical's technology during a new customer's adoption phase.
  • Expand and Maintain Customer Base: Support the achievement of revenue targets by expanding business with existing customers and converting new business, while ensuring the existing customer base is retained.
  • Account Management: Transition customers to product usage independence, providing formal training sessions to surgeons, nurses, physician assistants, scrub techs, sterile processing associates, and other hospital staff, and coordinating with distributors and/or independent representatives to maintain clinical activities and establish transparent case reporting.
  • Personal Accountability: Establish and maintain communication with peers and sales management through Intellijoint's tracking and CRM tools, focusing on sales calls made, follow-up required, market/opportunity potential, and recommendations for new sales, pricing, or promotional strategies.
  • Continuous Product Improvement: Collaborate with Marketing and Research & Development to convey customer feedback and provide insights into new opportunities and/or programs for growth.
  • Inventory & Logistics: Maintain, track, and effectively deploy equipment and assets throughout the assigned area, ensuring product availability and accurate inventory, and guaranteeing Intellijoint Surgical's products and offerings meet the highest quality standards.
Requirements
  • Relevant educational background in health sciences, life sciences, kinesiology, biomedical engineering, or related fields.
  • Previous sales, customer service, or retail experience is a desirable asset.
  • Experience working in a clinical setting, Operating Room, and/or cadaver lab environment is a highly desirable asset.
  • Able to understand and articulate the value of the company's products in both clinical and economic terms.
  • Strong emotional intelligence and ability to use a methodical approach to selling within unique hospital and surgical settings.
  • Able to navigate challenges, understand roadblocks, receive 'no' answers, and be adaptable in response.
  • Able to make thoughtful, independent decisions in fast-paced, high-stress situations.
  • Strong technical aptitude, including mental math and trigonometry.
  • A basic knowledge of anatomy is a highly desirable asset.
Work Environment
  • Working on a flexible work schedule, with occasional weekend and after-hours work.
  • Travel in Southwestern Ontario – up to 75% of the time GTA, KW Region, London.
  • Overnight travel within Canada can be expected at a minimum of 5 days out of the month – 25% of the time Quebec, Ottawa, Calgary, New Brunswick.
Physical Job Requirements
  • Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
  • Sitting, standing, and/or walking for up to eight plus hours per day.
  • Environmental exposures include eye protection, infectious disease, and radiation.
  • Ability to wear 7-9 lbs of lead for extended periods of time while in the Operating Room.
  • Ability to navigate tight spaces within an Operating Room.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus in relation to travel and operating a personal computer.
  • Business Development Associates are required to be available within their assigned territory each day as unscheduled needs arise.
  • Has access to a vehicle and must have a valid driver's license and active vehicle insurance policy.

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