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Front Desk Associate

1 month ago

Milton, Ontario, Canada HOLIDAY INN EXPRESS & SUITES Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account special requests and preferences
  • Take, cancel, and change room reservations as needed
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and on time
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
  • Follow emergency and safety procedures, including responding to guest incidents and reporting any issues to management
  • Clerical duties, such as faxing, filing, and photocopying, as needed
  • Answer telephone calls and relay messages to guests and staff in a professional and timely manner
  • Assist guests with special needs, such as providing wheelchair accessibility or arranging for special requests
  • Contact guests to deliver requested wake-up calls and provide timely updates on their stay
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner
Requirements
  • 1 year to less than 2 years of experience in a front desk or guest services role
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills
  • Proficiency in computerized bookkeeping systems, database software, and central reservation systems
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
  • High school diploma or equivalent required
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a leading hospitality brand