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Front Desk Associate

1 month ago

Milton, Ontario, Canada HOLIDAY INN EXPRESS & SUITES Full time

Holiday Inn Express & Suites is seeking a skilled Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in the hospitality industry
Work Environment:

Our hotel is a fast-paced environment where attention to detail is crucial. You will be required to stand for extended periods and work in a team environment.

What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and growing company
  • A fun and supportive work environment