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Neonatal Intensive Care Unit Administrative Assistant

4 weeks ago

Toronto, Ontario, Canada North York General Hospital Full time

At North York General Hospital, we are committed to excellence in patient care. As a key member of our team, you will provide administrative, secretarial, and receptionist support for the Neonatal Intensive Care Unit (NICU).

Key Responsibilities

  • Support and adhere to hospital policies and procedures
  • Communicate with staff, patients, families, internal and external parties
  • Accept, coordinate and triage telephone calls and inquiries and process them in an appropriate and timely manner
  • Coordinate various interdepartmental activities and requests such as transportation of patients for tests, discharges and services required on the unit
  • Assume responsibility for identification and advancement of issues and concerns with the Clinical Team Manager and/or delegate in a time-sensitive manner
  • Compile and disseminate material/documents related to Program activity
  • Maintain attendance/time reporting information and arrange appropriate relief including agencies
  • Process computer provider order entries within scope of practice, notify appropriate staff and specific departments as required
  • Support clinicians with system order entry functions such as: scheduling patient appointments and follow-up appointments
  • Process requisitions as required (blood work, CT, etc.), maintain documentation and follows up on outstanding information (e.g., test results, follow-up appointments)
  • Maintain organization of admissions, discharges, outstanding orders and medication information, dismantle charts and enter information electronically as required
  • Prepare statistics, reports and discharge instructions, photocopying, prioritizing and processing of information as required
  • Manage unit supplies, services and repair needs.
  • Manage the receiving and disposing of expressed breast milk through Timeless Medical system

Requirements

  • Grade XII diploma
  • A medical office assistant certificate or minimum one year comparable office experience with medical orientation
  • 1 year working in a neonatal intensive care setting and/or pediatric setting in an acute care community hospital
  • Accurate minimum typing speed of 45 w.p.m.
  • Proficiency in Microsoft Office including; Word, Excel and PowerPoint
  • Experience dealing with the public in a face-paced environment
  • Bilingualism in French/English an asset

What We Offer

Working at North York General Hospital means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada's leading hospitals. This is a Full-Time Temporary position with 8 hour shifts, days shifts in the Neonatal Intensive Care Unit (NICU) Unit. We offer a highly competitive total compensation package which may include benefits, pension, vacation pay, or pay in lieu of benefits, when applicable. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca