Concierge

1 month ago

Ancaster, Ontario, Canada Shannex Incorporated Full time
Job Title: Concierge

We are seeking a highly skilled and compassionate Concierge to join our team at Shannex Incorporated. As a Concierge, you will be responsible for providing exceptional customer service to our residents and guests, ensuring their needs are met and exceeded.

About the Role:
  • Manage resident relations and provide excellent service to all residents and visitors.
  • Communicate with residents, guests, and employees in a professional manner.
  • Anticipate and respond to resident issues/situations promptly and take appropriate action to rectify concerns.
  • Display knowledge of all services, facilities, and features of Parkland and promote them to residents as appropriate.
  • Maintain a visible and accessible profile.
  • Provide information and respond to inquiries from residents, visitors, and staff, referring to appropriate personnel as necessary.
  • Coordinate all taxi and courtesy shuttle bookings for residents and communicate with Chauffeur and Door Attendant.
  • Provide exceptional customer service to all residents and support other departments, including the dining room, sales, maintenance, housekeeping, and chauffer.
  • Receive all incoming packages/deliveries to the facility.
  • Assist residents and families with luggage, parcels, and arrange carts/dollies as necessary.
  • Maintain access control to the building and manage the main entrance in cooperation with the Door Attendant.
  • Responsible for overall resident satisfaction and necessary follow-up to any service concerns.
  • Promote a safety culture by continuously working safely, identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely, and completing safety education.
  • Committed to adhering to all of Parkland's Standards of Conduct and policies and procedures.
  • Demonstrate exceptional customer service and communication skills.
About You:

We are looking for a candidate who is passionate about working with seniors and has experience working in Retirement Living and/or the hospitality industry, such as hotels. You should have a high school education (or GED) and an Office Administration/Professional Secretarial diploma or University Degree is preferred. You should also have 1-2 years' experience in a client services or administrative role, strong customer service skills, a positive attitude, excellent verbal and written skills, and strong computer literacy skills. You should be available to work a schedule of flexible hours (days and evenings) and all shifts, including days, weekends, and holidays. Advanced proficiency in the English language is required, and proficiency in other languages is considered an asset.

About Us:

Shannex Incorporated is a trusted provider of senior accommodations, services, and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

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