Concierge

3 weeks ago

Ancaster, Ontario, Canada Shannex Incorporated Full time

About the Role

We are seeking a highly skilled and compassionate Concierge to join our team at Shannex Incorporated. As a key member of our community, you will be responsible for providing exceptional customer service to our residents and visitors.

Key Responsibilities

  • Manage resident relations and provide excellent service to all residents and visitors
  • Communicate with residents, guests, and employees in a professional manner
  • Anticipate and respond to resident issues/situations promptly and take appropriate action to rectify concerns
  • Display knowledge of all services, facilities, and features of Parkland and promote them to residents as appropriate
  • Maintain a visible and accessible profile
  • Provide information and respond to inquiries from residents, visitors, and staff
  • Coordinate taxi and courtesy shuttle bookings for residents and communicate with Chauffeur and Door Attendant
  • Provide exceptional customer service to all residents and support other departments
  • Receive incoming packages/deliveries to the facility
  • Assist residents and families with luggage, parcels, and arrange carts/dollies as necessary
  • Maintain access control to the building and manage the main entrance in cooperation with the Door Attendant
  • Responsible for overall resident satisfaction and necessary follow-up to any service concerns
  • Promote a safety culture by continuously working safely

Requirements

  • Possess a high school education (or GED)
  • Have 1-2 years' experience in a client services or administrative role
  • Have strong customer service skills, a positive attitude, excellent verbal and written skills, and strong computer literacy skills
  • Be available to work a schedule of flexible hours (days and evenings) and all shifts inclusive of days, weekends, and holidays
  • Advanced proficiency in the English language is required, proficiency in other languages considered an asset

About Us

Shannex Incorporated is a trusted provider of senior accommodations, services, and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

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