Guest Services Supervisor
4 weeks ago
Job Title: Guest Services Supervisor
About the Role:
We are seeking a skilled Guest Services Supervisor to join our team at EightSix Network. As a Guest Services Supervisor, you will be responsible for overseeing a team of guest services representatives, ensuring that guests receive a warm and hospitable experience.
Key Responsibilities:
- Mentor and guide a team of guest services representatives to deliver exceptional customer service.
- Manage employee performance through training, coaching, and evaluation.
- Ensure that proper safety, hygiene, and sanitation practices are followed.
- Build strong relationships with guests and team members to create a positive and welcoming environment.
- Handle complaints, room issues, and conflicts in a professional and courteous manner.
Requirements:
- Minimum two years of experience in the guest services and/or hospitality industry.
- Ability to direct and supervise staff.
- Excellent customer service skills, including the ability to be friendly, efficient, polite, and patient.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
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