Guest Services Supervisor

4 weeks ago


Sudbury, Ontario, Canada EightSix Network Full time

Job Title: Guest Services Supervisor

About the Role:

We are seeking a skilled Guest Services Supervisor to join our team at EightSix Network. As a Guest Services Supervisor, you will be responsible for overseeing a team of guest services representatives, ensuring that guests receive a warm and hospitable experience.

Key Responsibilities:

  • Mentor and guide a team of guest services representatives to deliver exceptional customer service.
  • Manage employee performance through training, coaching, and evaluation.
  • Ensure that proper safety, hygiene, and sanitation practices are followed.
  • Build strong relationships with guests and team members to create a positive and welcoming environment.
  • Handle complaints, room issues, and conflicts in a professional and courteous manner.

Requirements:

  • Minimum two years of experience in the guest services and/or hospitality industry.
  • Ability to direct and supervise staff.
  • Excellent customer service skills, including the ability to be friendly, efficient, polite, and patient.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.


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