Claims Coordinator
2 months ago
Job Summary
We are seeking a highly organized and detail-oriented Claims Coordinator to join our team at CAA Club Group. As a Claims Coordinator, you will be responsible for managing the claims process from intake to resolution, ensuring timely and accurate processing of claims.
Key Responsibilities
- Manage the new claim intake process, verifying and entering claim details into our claims operating system.
- Correspond with adjusters, vendor partners, and other departments to ensure all necessary documents and claim information is accessible.
- Monitor the Claims FNOL inbox for new claims notices and track new claims using provided tracking resources.
- Document claim data accurately to support data reporting requirements.
- Perform other duties as assigned.
Requirements
- Post-secondary education required.
- CIP/FCIP Insurance Institute of Ontario - Completed or In Progress.
- Minimum 1 year of claims intake and customer service and administrative experience.
- Strong communication skills and ability to support customers and broker partners.
- Experience navigating and entering data across claims operating systems.
- Familiarity with phone queue and call handling procedures.
- Multi-tasking and ability to work in a fast-paced environment.
- Attentive to detail and catches errors in numbers, spelling, and punctuation.
- Uses personal judgement and critical thinking to make decisions and offer solutions.
- Proficient with Microsoft Office Suite.
- Excellent communication and customer service skills.
What's In It For You
- Competitive total compensation and benefits package.
- Annual shared success program based on performance.
- Annual merit increases based on performance.
- Defined Contribution Pension Plan with a matching contribution component.
- Complimentary CAA Membership.
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