Hotel Operations Manager

1 week ago

Woodstock, Canada Holiday Inn Express & Suites Woodstock South Full time
Job Summary

We are seeking a highly skilled Hotel Operations Manager to join our team at Holiday Inn Express & Suites Woodstock South.

This is a full-time position with an estimated salary of $55,000 - $65,000 per year.

About the Role

The successful candidate will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.

This includes coordinating and assigning tasks to staff members, requisitioning materials and supplies, and maintaining the operation of computer systems and equipment.

The ideal candidate will have experience in a similar role and possess excellent communication and leadership skills.

Responsibilities
  • Assist clients/guests with special needs: Our guests deserve exceptional service. We need someone who can provide assistance when needed, making sure they feel welcome and supported during their stay.
  • Co-ordinate, assign and review work: As part of our team, you'll oversee tasks, delegate responsibilities, and ensure everything runs as smoothly as possible.
  • Hire and train staff in job duties, safety procedures and company policies: Building strong teams requires more than just hiring great people – it's about developing them too. You'll help new employees get up to speed and learn what it takes to succeed in our industry.
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery: Keeping our systems running and our equipment in top condition is crucial for providing top-notch service to our guests.
  • Requisition materials and supplies: Efficiently managing inventory means we can provide the best experience for our guests without any unnecessary delays or interruptions.
Work Conditions and Physical Capabilities
  • Attention to detail: It's essential to maintain high standards of quality and attention to detail in everything we do.
  • Fast-paced environment: We operate in a fast-paced environment where efficiency, organization, and time management are crucial to success.
  • Tight deadlines: Managing multiple tasks simultaneously while meeting tight deadlines is fundamental to achieving our goals.
  • Work under pressure: Sometimes, things don't go as planned, and we need someone who can think on their feet, handle stress, and find solutions quickly.
Personal Suitability
  • Accurate: Providing accurate information and services is vital to building trust with our guests and partners.
  • Client focus: Putting the client first is at the heart of everything we do. We strive to deliver outstanding experiences through exceptional service.
  • Dependability: Being reliable and dependable is crucial in building lasting relationships and keeping our promises.
  • Efficient interpersonal skills: Strong communication, active listening, and effective collaboration are key to our success.
  • Excellent oral communication: Clear and effective communication is necessary for interacting with colleagues, guests, and external partners.
  • Excellent written communication: Writing emails, reports, and other documents requires clarity, concision, and professionalism.
  • Flexibility: Adaptability is important in a dynamic environment like ours, where priorities and circumstances can change quickly.
  • Initiative: Taking the initiative to identify problems and propose solutions demonstrates proactive thinking and a willingness to contribute to our growth.
  • Judgement: Making sound decisions based on available data and knowledge is critical in our line of work.
  • Organized: Planning, prioritizing tasks, and managing time effectively enables us to meet our objectives efficiently.
  • Team player: Collaboration is at the heart of everything we do. We work together towards a common goal: delivering exceptional guest experiences.
  • Work Term: Permanent: As a member of our team, you'll enjoy stability and security.
  • Work Language: English: Communication is essential, and speaking fluent English ensures seamless interaction with colleagues and guests.
  • Hours: 30 hours per week: A healthy work-life balance is vital for your well-being and productivity.

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