Hotel Front Desk Representative

13 hours ago


Woodstock, Canada Holiday Inn Express & Suites Woodstock South Full time
Job Title: Hotel Front Desk Representative

About the Role:

The Hotel Front Desk Representative is a key member of our team at Holiday Inn Express & Suites Woodstock South. This role involves providing exceptional customer service, managing room assignments, and processing reservations in a fast-paced hospitality environment.

Key Responsibilities:
  • Investigate complaints and resolve claims
  • Register guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Exchange foreign currency
  • Process guests' departures and receive payments
  • Maintain an inventory of vacancies and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (faxing, filing, photocopying)
  • Answer telephone and relay messages
  • Assist clients with special needs
  • Contact customers for wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service


Requirements:
  • Attention to detail
  • Fast-paced environment
  • Work under pressure


Personal Qualities:
  • Dependability
  • Efficient communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Resourcefulness


Work Details:
  • Work term: Permanent
  • Work language: English
  • Hours: 40 hours per week


Compensation:
We are offering a competitive salary of $45,000 - $60,000 per year, depending on experience.

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