Hotel Front Desk Representative
13 hours ago
About the Role:
The Hotel Front Desk Representative is a key member of our team at Holiday Inn Express & Suites Woodstock South. This role involves providing exceptional customer service, managing room assignments, and processing reservations in a fast-paced hospitality environment.
Key Responsibilities:
- Investigate complaints and resolve claims
- Register guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Exchange foreign currency
- Process guests' departures and receive payments
- Maintain an inventory of vacancies and room assignments
- Follow emergency and safety procedures
- Clerical duties (faxing, filing, photocopying)
- Answer telephone and relay messages
- Assist clients with special needs
- Contact customers for wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Requirements:
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal Qualities:
- Dependability
- Efficient communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Work Details:
- Work term: Permanent
- Work language: English
- Hours: 40 hours per week
Compensation:
We are offering a competitive salary of $45,000 - $60,000 per year, depending on experience.
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