Bilingual Fleet Advisor
4 weeks ago
At Element Fleet Management, we're redefining the fleet management industry by putting people first. We're seeking a highly skilled and customer-focused individual to join our team as a Bilingual Fleet Advisor. As a key member of our team, you'll play a critical role in delivering exceptional client experiences and driving business growth.
Key Responsibilities
We're looking for a talented Automotive Service Coordinator who can provide top-notch support to our clients, drivers, and suppliers. Your primary responsibilities will include:
- Reviewing requests from automotive repair shops and approving or declining repairs based on client policies
- Providing exceptional customer support through inbound and outbound calls, emails, and our Maintenance Platform software
- Using your technical expertise to negotiate repairs on behalf of our clients
- Assisting drivers in locating suitable repair facilities
- Triaging and responding to inquiries from our supplier interactive portal, email, or other internal tools
Requirements
- High school diploma or equivalent required
- Licensed, 310S or 310T is preferred
- 3-5 years of hands-on automotive mechanical experience
- Bilingual French/English is required
- Excellent communication, negotiation, and decision-making skills
- Ability to work independently with minimal supervision
- Excellent customer service and communication skills (verbal and written)
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:
- A culture of innovation, empowerment, and accountability
- Comprehensive health and welfare benefits that support your well-being and that of your family
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.
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