Bilingual Service Advisor

1 month ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock Your Potential with Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry by putting people first. We're seeking a highly skilled Bilingual Service Advisor to join our team and help us deliver exceptional client experiences.

About the Role

We're looking for a talented individual with hands-on mechanical experience in cars and light duty trucks. As a Service Advisor, you'll work from home in an inbound/outbound call center environment, providing top-notch customer support to clients, drivers, and suppliers. Your technical expertise will be essential in reviewing requests from automotive repair shops and approving or declining repairs based on client policies.

Responsibilities

  • Apply your technical knowledge to provide a superior customer experience in responding to incoming calls from drivers and suppliers
  • Triage and respond to inquiries from our supplier interactive portal, email, or other internal tools
  • Assist drivers in locating suitable repair facilities
  • Use technical knowledge to effectively negotiate repairs on our client's behalf
  • Assess caller's needs, clarify information, research any issue, and provide solutions and/or alternatives
  • Handle calls efficiently, minimizing driver/client time to resolve issues
  • Strive for first call resolution
  • Exhibit empathy during each call to ensure a superior customer experience
  • Meet personal/team qualitative and quantitative targets

Requirements

  • High school diploma or equivalent required
  • Licensed, 310S or 310T is preferred
  • 3-5 years of hands-on automotive mechanical experience
  • Bilingual French/English is required
  • Communication, negotiation, and decision-making skills
  • Team player who enjoys working with clients and repair shops daily
  • Ability to work independently with minimal supervision
  • Excellent customer service and communication skills (verbal and written)

What We Offer

  • A culture of innovation, empowerment, decision-making, and accountability
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.

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