Bilingual Service Advisor, Car and Light Duty Maintenance Specialist

2 weeks ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock Your Potential at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're committed to delivering an exceptional client experience, and we need talented individuals like you to help us achieve this goal.

About the Role

We're seeking a Bilingual Service Advisor, Car and Light Duty Maintenance to join our team. As a Service Advisor, you'll work from home in an inbound/outbound call center environment, providing exceptional customer support to clients, drivers, and suppliers. You'll use your technical expertise to review requests from automotive repair shops and approve or decline repairs based on client policies.

Key Responsibilities

  • Apply your car and light duty technical expertise to provide a superior customer experience in responding to incoming calls from drivers and suppliers.
  • Triage and respond to inquiries coming from our supplier interactive portal, email, or other internal tools.
  • Assist drivers in locating appropriate repair facilities.
  • Use technical knowledge to effectively negotiate repairs on our client's behalf.
  • Assess caller's needs, clarify information, research any issue, and provide solutions and/or alternatives.
  • Handle calls in an efficient manner, minimizing driver/client time to resolve issues.
  • Strive for first call resolution.
  • Exhibit applicable empathy during each call ensuring a superior customer experience.
  • Meet personal/team qualitative and quantitative targets.

Requirements

  • High school diploma or equivalent required.
  • Licensed, 310S or 310T is preferred.
  • 3-5 years of hands-on automotive mechanical experience.
  • Bilingual French/English is required.
  • Communication, negotiation, and decision-making skills.
  • Team player who enjoys working with clients and repair shops daily.
  • Ability to work independently with minimal supervision.
  • Excellent customer service and communication skills (verbal and written).

What We Offer

  • A culture of innovation, empowerment, decision-making, and accountability.
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.

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