Marketing and Guest Experience Director

2 weeks ago


Calgary, Alberta, Canada MNP Community & Sport Centre Full time
Job Summary

The Marketing and Guest Experience Director is a key leadership role at MNP Community & Sport Centre, responsible for driving membership growth and retention, filling programs and services to capacity, and cultivating partnerships. This role oversees the Guest Service department and directs the development of innovative advertising programs that drive sales and build loyal customers.

  • Key Responsibilities:
  • Identify and develop strategies to enhance the member journey through exclusive benefits, recognition platforms, and exceptional service.
  • Lead the Marketing team and Guest Service Manager, including hiring, training, mentoring, coaching, and performance management.
  • Develop and implement operational processes and procedures to ensure attainment of business plans, budgets, and established timeframes.
  • Monitor and question business practices to ensure ongoing protection of the organization.
  • Contribute to organizational strategy and policy development.
Requirements
  • Education:
  • Post-secondary degree in marketing or related field.
  • Prior Work Experience:
  • At least five years of experience leading high-performing teams and managing an annual budget of at least $5 million.
  • At least five years of experience developing and implementing best practices, marketing initiatives, providing creative direction, and balancing diverse needs and expectations.


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