Customer Service Ambassador
2 months ago
Company Overview
The Homewood Suites by Hilton Mont-Tremblant Resort is a world-class destination that offers an unparalleled level of service and comfort to its guests. As a Receptionist, you will be the first point of contact for our guests, providing them with a warm and welcoming experience.
Salary
The estimated salary for this position is between $40,000 and $55,000 per year, depending on experience and qualifications.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist. As a Receptionist, you will be responsible for checking guests in and out efficiently and professionally, assigning rooms appropriately, and taking, changing or cancelling reservations. You will also be responsible for taking a proactive approach to handling guest concerns/issues, implementing the service gap recovery plan, and exchanging information regarding unit status, VIP's, priorities, early or extended departures with housekeeping.
Required Skills and Qualifications
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.
Benefits
As a Receptionist at the Homewood Suites by Hilton Mont-Tremblant Resort, you will enjoy a range of benefits, including discounts in our hotel chain, employer's RRSP contribution, various employee recognition programs, various training programs, the opportunity to take on new challenges and grow your career across North America, discounts on food on site, and free uniforms.
Others
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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