Customer Service Representative
1 month ago
As a valued member of our team at Homewood Suites by Hilton Mont-Tremblant Resort, you will be responsible for delivering exceptional customer experiences.
Salary: Estimated annual salary: $43,500 - $55,000 depending on location and experience.
Job Description:
We are seeking a highly skilled Receptionist to join our front desk team. In this role, you will be the first point of contact for our guests, providing warm welcomes, efficient check-in and check-out processes, and ensuring seamless stays.
Responsibilities:
- Deliver outstanding customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
- Manage reservations, assignments, and cancellations, taking note of special requests and preferences.
- Maintain accurate records and communicate effectively with housekeeping, ensuring unit status and VIP information is shared as needed.
- Take a proactive approach to addressing guest concerns, utilizing our service gap recovery plan to exceed expectations.
Benefits:
In addition to a competitive salary, we offer a range of benefits, including discounts in our hotel chain, employer-sponsored RRSP contributions, group insurance, employee recognition programs, training opportunities, and more.
Requirements:
To succeed in this role, you will require excellent communication and interpersonal skills, a strong ability to multitask, and a commitment to providing exceptional customer service. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.
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