Customer Service Supervisor

1 month ago

Toronto, Ontario, Canada LI YANG INSURANCE AND FINANCIAL SERVICES INC. Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at LI YANG INSURANCE AND FINANCIAL SERVICES INC.

Job Summary:

The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a strong background in customer service, leadership, and team management.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve excellent customer service delivery
  • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties
  • Develop and implement processes and procedures to improve customer service delivery
  • Conduct performance reviews and provide feedback to team members
  • Identify and address customer complaints and concerns in a timely and professional manner
  • Collaborate with other departments to ensure seamless customer service delivery
Requirements:
  • College/CEGEP diploma or equivalent
  • 1-2 years of experience in customer service or a related field
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Ability to work under pressure and maintain a high level of professionalism
Work Environment:

The Customer Service Representative Supervisor will work in a fast-paced environment with a high volume of customer interactions. The successful candidate will be able to work effectively in a team environment and provide excellent customer service delivery.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a leading insurance and financial services company

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